Allpay experienced a minor incident on September 29, 2026, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 29, 2026, 02:00 PM UTC
We are currently investigating an issue affecting a small number of newly created accounts. Some accounts created from 26 September onwards may not yet be visible within the prepaid portal. While we work with our service partners to resolve this issue, please refrain from...
- resolved Sep 30, 2026, 04:00 PM UTC
The third party have resolved the sporadic display issue, normal service has resumed. We apologise for any inconvinence caused