Allpay incident

New card orders/Replacement cards not shown in portal

Allpay experienced a minor incident on June 23, 2026 affecting Prepaid Availability (Prepaid Availability) and Prepaid Portal Availability (Prepaid Portal Availability), lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started: Jun 23, 2026, 10:00 AM UTC
Resolved: Jun 26, 2026, 02:15 PM UTC
Duration: 3d 4h
Detected by Pingoru: Jun 23, 2026, 10:00 AM UTC

Affected components

Prepaid Availability (Prepaid Availability)Prepaid Portal Availability (Prepaid Portal Availability)

Update timeline

identified Jun 23, 2026, 10:00 AM UTC

Please note we are seeing a small delay in our normal behavioir of new and replacment cards appearing in our prepaid portals. Our third party providers are aware and currently in the process of resolving the issues. We apologise for any inconvinence caused .
investigating Jun 25, 2026, 02:15 PM UTC

We are currently experiencing an issue affecting small areas of our prepaid platform. Our teams are working with relevant partners to resolve this as quickly as possible. We apologise for any inconvenience caused and will provide updates as soon as we have more information.
resolved Jun 26, 2026, 02:15 PM UTC

Normal service has resumed