Allpay experienced a minor incident on September 4, 2026 affecting Prepaid Availability (Prepaid Availability) and Prepaid Portal Availability (Prepaid Portal Availability) and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Prepaid Availability (Prepaid Availability)Prepaid Portal Availability (Prepaid Portal Availability)Direct Debits (Direct Debits)allpayments (allpayments)Callpay (Callpay)
Update timeline
- investigating Sep 04, 2026, 12:44 PM UTC
[04/09/2026| 13:44 ] - Please be advised, we are aware of a small set of users experiencing intermittent, confirmed issues within the Payment section of our portal. Our IT teams are in the resolution process and will provide further updates as soon as available. We apologise for the inconvenience...
- resolved Sep 04, 2026, 05:00 PM UTC
After a period of monitoring, Normal service has resumed