Allpay experienced a minor incident on July 24, 2026 affecting Payments Hub (Payments Hub) and File Manager (File Manager), lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 24, 2026, 08:30 AM UTC
Please be advised that due to an issue during our daily processing, there will be a delay in making your Payment Information files available for download. We are working hard to resolve this issue and will update you as soon as they are available. If you have any questions, please contact us on<...
- investigating Jul 24, 2026, 09:30 AM UTC
Please be advised that due to an issue during our daily processing, there will be a delay in making your Payment Information files available for download. We are working hard to resolve this issue and delivery should occur before midday. If you have any questions, please contact us on 0330...
- investigating Jul 24, 2026, 10:30 AM UTC
Please be advised that due to an issue during our daily processing, there will be a delay in making your Payment Information files available for download. We are working hard to resolve this issue and on track for delivery to occur before 12pm midday. If you have any questions, please contact us...
- resolved Jul 24, 2026, 11:00 AM UTC
Further to our earlier communication, we are pleased to confirm that our technical teams have successfully resolved the issue affecting the Payment File Delivery. As a result, we were able to make all Payment Information Files available by 12PM, if you have any further questions regarding this...