Allpay incident

Multiple Issues Identified with Service and functionality

Major Resolved View vendor source →

Allpay experienced a major incident on May 16, 2026 affecting Payments Hub (Payments Hub) and Automated Payment Line (Automated Payment Line) and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 11:18 AM UTC
Resolved
May 16, 2026, 01:50 PM UTC
Duration
2h 31m
Detected by Pingoru
May 16, 2026, 11:18 AM UTC

Affected components

Payments Hub (Payments Hub)Automated Payment Line (Automated Payment Line)File Manager (File Manager)Direct Debits (Direct Debits)Callpay (Callpay)

Update timeline

  1. investigating May 16, 2026, 11:18 AM UTC

    [11:50 | 16/05/2026] - Please be advised, we are aware of users experiencing intermittent, confirmed issues with some of our services. Our IT teams are investigating these involving reaching out to the platform provider and will provide further details once available.

  2. investigating May 16, 2026, 12:23 PM UTC

    13:21 16/05/2026 Our internal technical teams are currently working alongside the Provider to resolve the issue. We apologise for any inconvinence caused

  3. investigating May 16, 2026, 01:25 PM UTC

    14:21 | 16/05/2026 Technical teams are working with the Global platform provider to support resolution of the issue. We apologise for the inconvenience this may have caused.

  4. resolved May 16, 2026, 01:50 PM UTC

    14:30 | 16/05/2026 Technical teams can see all services are operational. Our Global partner confirmed the issue was with them and will Provide further details after a PIR has taken place.