Allpay incident

Transactions not showing for a small subset of users

Minor Resolved View vendor source →

Allpay experienced a minor incident on June 12, 2026, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 07:00 AM UTC
Resolved
Jun 12, 2026, 11:45 AM UTC
Duration
4h 45m
Detected by Pingoru
Jun 12, 2026, 07:00 AM UTC

Update timeline

  1. investigating Jun 12, 2026, 07:00 AM UTC

    [12/06/2026 | 08:27] - Please be advised, we are aware of users experiencing intermittent, unconfirmed issues within one of the Prepaid Cardholder Portals. Our IT teams are investigating these and will provide further details once available. If you believe you have been impacted, please provide a...

  2. investigating Jun 12, 2026, 09:30 AM UTC

    We are aware of an issue affecting a very small set of prepaid payment transactions, Where payments may not appear as completed. Our technical teams are investigating and working to resolve this as quickly as possible. We apologise for any inconvenience caused and will provide updates when available....

  3. investigating Jun 12, 2026, 09:53 AM UTC

    We wanted to provide you with an update following the issue identified late yesterday afternoon affecting the prepaid client portal. We have identified that some cardholder details and transaction information were not displaying correctly within the portal. Our technical teams have...

  4. resolved Jun 12, 2026, 11:45 AM UTC

    Technical teams have resolved the issue. We apologise for the incovinence caused.