AlienVault Outage History

There were 3 AlienVault outages since February 19, 2026 totaling 108h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alienvault.cloud

Major March 16, 2026

USM Anywhere Service Issue LevelBlue Agent

Detected by Pingoru: Mar 16, 2026, 04:56 PM UTC
Resolved: Mar 16, 2026, 09:21 PM UTC
Duration: 4h 24m

Affected: USM Anywhere Service

Timeline · 4 updates

identified Mar 16, 2026, 04:56 PM UTC

We are aware of a potential issue with Events from LevelBlue Agent stop processing. impacting your services in instance. We are investigating the issue and will continue to provide timely updates as more information becomes available. Thank you for your attention and patience as we work on this issue.
identified Mar 16, 2026, 04:57 PM UTC

We are continuing to work on a fix for this issue.
monitoring Mar 16, 2026, 08:08 PM UTC

We believe the problem has been resolved. We will continue to monitor the situation and will declare the incident resolved when we are satisfied that the service has returned to normal. If you are still having issues at this time, please open a support ticket at https://success.alienvault.com with support to discuss the issue with a support representative.
resolved Mar 16, 2026, 09:21 PM UTC

The incident is resolved. Thank you for your patience and we apologize for the disruption. If your USM Anywhere is not functioning normally at this time, or you have additional questions please open a support ticket at https://success.alienvault.com to discuss the issue with a support representative.

Read the full incident report →

Notice February 26, 2026

Service Alert: Delayed Alarm Synchronization

Detected by Pingoru: Feb 26, 2026, 09:26 PM UTC
Resolved: Feb 27, 2026, 07:46 AM UTC
Duration: 10h 19m

Affected: USM Anywhere Service

Timeline · 4 updates

investigating Feb 26, 2026, 09:26 PM UTC

We are experiencing a technical hurdle that is preventing our analysts from updating alarm statuses in real-time across multiple instances. Active threat monitoring remains unaffected; however, the visibility of these updates in your portal may be temporarily delayed. Our engineering team is currently working on it.
identified Feb 27, 2026, 12:07 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 27, 2026, 12:34 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 27, 2026, 07:46 AM UTC

System are working fine now

Read the full incident report →

Major February 19, 2026

USM Anywhere Password Reset Issue - Cause Identified

Detected by Pingoru: Feb 19, 2026, 05:24 PM UTC
Resolved: Feb 23, 2026, 03:34 PM UTC
Duration: 3d 22h

Affected: USM Anywhere Service

Timeline · 3 updates

identified Feb 19, 2026, 05:24 PM UTC

We have identified the cause of the issue with the USM Anywhere service. The service will be updated shortly to resolve the issue. Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
monitoring Feb 19, 2026, 07:32 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 23, 2026, 03:34 PM UTC

This incident has been resolved.

Read the full incident report →

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