AlienVault incident

Issue for USM Anywhere and USM Central in Dubai Region

Critical Ongoing View vendor source →

AlienVault is currently experiencing a critical incident affecting USM Anywhere Service, which began 109d ago. The vendor's full update timeline is below.

Started
Mar 01, 2026, 04:02 PM UTC
Resolved
Ongoing
Duration
● 108d 21h
Detected by Pingoru
Mar 01, 2026, 04:02 PM UTC

Affected components

USM Anywhere Service

Update timeline

  1. investigating Mar 01, 2026, 04:02 PM UTC

    We are aware of an issue impacting customers deployed in the Dubai region. A power issue affecting one of the datacenters used by our cloud provider in the region is impacting our services.

  2. identified Mar 01, 2026, 04:03 PM UTC

    The issue has been identified. We are waiting on a fix by our cloud provider.

  3. identified Mar 06, 2026, 09:58 AM UTC

    Services continue to be impacted by incidents in 2 of the 3 availability zones for customers in the Dubai region. We do not have a timeline of when this will be resolved by AWS. It is highly recommended that customers redeploy in other European or Asia Pacific regions at this time.