AlienVault incident

Issue for USM Anywhere and USM Central in Dubai Region

Critical Resolved View vendor source →

AlienVault experienced a critical incident on March 1, 2026 affecting USM Anywhere Service, lasting 115d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2026, 04:02 PM UTC
Resolved
Jun 24, 2026, 06:56 PM UTC
Duration
115d 2h
Detected by Pingoru
Mar 01, 2026, 04:02 PM UTC

Affected components

USM Anywhere Service

Update timeline

  1. investigating Mar 01, 2026, 04:02 PM UTC

    We are aware of an issue impacting customers deployed in the Dubai region. A power issue affecting one of the datacenters used by our cloud provider in the region is impacting our services.

  2. identified Mar 01, 2026, 04:03 PM UTC

    The issue has been identified. We are waiting on a fix by our cloud provider.

  3. identified Mar 06, 2026, 09:58 AM UTC

    Services continue to be impacted by incidents in 2 of the 3 availability zones for customers in the Dubai region. We do not have a timeline of when this will be resolved by AWS. It is highly recommended that customers redeploy in other European or Asia Pacific regions at this time.

  4. identified Jun 24, 2026, 06:55 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Jun 24, 2026, 06:56 PM UTC

    This incident has been resolved.