AlienVault incident
Issue for USM Anywhere and USM Central in Dubai Region
Resolved after 115 days 2 hours, affecting USM Anywhere Service, on March 1, 2026.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Mar 01, 2026, 04:02 PM UTC
We are aware of an issue impacting customers deployed in the Dubai region. A power issue affecting one of the datacenters used by our cloud provider in the region is impacting our services.
- identified Mar 01, 2026, 04:03 PM UTC
The issue has been identified. We are waiting on a fix by our cloud provider.
- identified Mar 06, 2026, 09:58 AM UTC
Services continue to be impacted by incidents in 2 of the 3 availability zones for customers in the Dubai region. We do not have a timeline of when this will be resolved by AWS. It is highly recommended that customers redeploy in other European or Asia Pacific regions at this time.
- identified Jun 24, 2026, 06:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 24, 2026, 06:56 PM UTC
This incident has been resolved.
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