AlienVault experienced a major incident on June 5, 2026 affecting USM Anywhere Service, lasting 26d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 05, 2026, 01:55 PM UTC
We are aware of a potential issue with Sensors offline, if you have been impacted and have not done so pls raise a case at the Success Center https://success.levelblue.com. Or email us at [email protected] with the details. We understand how important this is to you, as we are investigating the issue and will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding.
- resolved Jul 01, 2026, 07:26 PM UTC
The incident is resolved. Thank you for your patience and we apologize for the disruption. If your USM Anywhere is not functioning normally at this time, please open a support ticket at https://success.levelblue.com/s/ to discuss the issue with a support representative.