AlienVault Outage History

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AlienVault had 14 outages in the last 2 years totaling 4435h 33m of downtime — averaging 0.6 incidents per month.

There were 14 AlienVault outages since July 14, 2025 totaling 4435h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alienvault.cloud

Major June 5, 2026

USM Anywhere Service Issue

Detected by Pingoru
Jun 05, 2026, 01:55 PM UTC
Resolved
Jul 01, 2026, 07:26 PM UTC
Duration
26d 5h
Affected: USM Anywhere Service
Timeline · 2 updates
  1. identified Jun 05, 2026, 01:55 PM UTC

    We are aware of a potential issue with Sensors offline, if you have been impacted and have not done so pls raise a case at the Success Center https://success.levelblue.com. Or email us at [email protected] with the details. We understand how important this is to you, as we are investigating the issue and will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding.

  2. resolved Jul 01, 2026, 07:26 PM UTC

    The incident is resolved. Thank you for your patience and we apologize for the disruption. If your USM Anywhere is not functioning normally at this time, please open a support ticket at https://success.levelblue.com/s/ to discuss the issue with a support representative.

Read the full incident report →

Major May 8, 2026

USM Anywhere Service Issue - AWS-related incident

Detected by Pingoru
May 08, 2026, 10:00 AM UTC
Resolved
May 08, 2026, 10:05 PM UTC
Duration
12h 5m
Affected: USM Anywhere Service
Timeline · 2 updates
  1. identified May 08, 2026, 10:00 AM UTC

    We have identified the cause of the issue with the USM Anywhere service. We are experiencing an AWS-related incident affecting some USM Anywhere and USM Central instances. Further information and updates to follow. Reference: AWS Health Dashboard. Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.

  2. resolved May 08, 2026, 10:05 PM UTC

    All instances affected to this issue are working as expected right now

Read the full incident report →

Major March 16, 2026

USM Anywhere Service Issue LevelBlue Agent

Detected by Pingoru
Mar 16, 2026, 04:56 PM UTC
Resolved
Mar 16, 2026, 09:21 PM UTC
Duration
4h 24m
Affected: USM Anywhere Service
Timeline · 4 updates
  1. identified Mar 16, 2026, 04:56 PM UTC

    We are aware of a potential issue with Events from LevelBlue Agent stop processing. impacting your services in instance. We are investigating the issue and will continue to provide timely updates as more information becomes available. Thank you for your attention and patience as we work on this issue.

  2. identified Mar 16, 2026, 04:57 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 16, 2026, 08:08 PM UTC

    We believe the problem has been resolved. We will continue to monitor the situation and will declare the incident resolved when we are satisfied that the service has returned to normal. If you are still having issues at this time, please open a support ticket at https://success.alienvault.com with support to discuss the issue with a support representative.

  4. resolved Mar 16, 2026, 09:21 PM UTC

    The incident is resolved. Thank you for your patience and we apologize for the disruption. If your USM Anywhere is not functioning normally at this time, or you have additional questions please open a support ticket at https://success.alienvault.com to discuss the issue with a support representative.

Read the full incident report →

Critical March 1, 2026

Issue for USM Anywhere and USM Central in Dubai Region

Detected by Pingoru
Mar 01, 2026, 04:02 PM UTC
Resolved
Jun 24, 2026, 06:56 PM UTC
Duration
115d 2h
Affected: USM Anywhere Service
Timeline · 5 updates
  1. investigating Mar 01, 2026, 04:02 PM UTC

    We are aware of an issue impacting customers deployed in the Dubai region. A power issue affecting one of the datacenters used by our cloud provider in the region is impacting our services.

  2. identified Mar 01, 2026, 04:03 PM UTC

    The issue has been identified. We are waiting on a fix by our cloud provider.

  3. identified Mar 06, 2026, 09:58 AM UTC

    Services continue to be impacted by incidents in 2 of the 3 availability zones for customers in the Dubai region. We do not have a timeline of when this will be resolved by AWS. It is highly recommended that customers redeploy in other European or Asia Pacific regions at this time.

  4. identified Jun 24, 2026, 06:55 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Jun 24, 2026, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2026

Service Alert: Delayed Alarm Synchronization

Detected by Pingoru
Feb 26, 2026, 09:26 PM UTC
Resolved
Feb 27, 2026, 07:46 AM UTC
Duration
10h 19m
Affected: USM Anywhere Service
Timeline · 4 updates
  1. investigating Feb 26, 2026, 09:26 PM UTC

    We are experiencing a technical hurdle that is preventing our analysts from updating alarm statuses in real-time across multiple instances. Active threat monitoring remains unaffected; however, the visibility of these updates in your portal may be temporarily delayed. Our engineering team is currently working on it.

  2. identified Feb 27, 2026, 12:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2026, 12:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2026, 07:46 AM UTC

    System are working fine now

Read the full incident report →

Major February 19, 2026

USM Anywhere Password Reset Issue - Cause Identified

Detected by Pingoru
Feb 19, 2026, 05:24 PM UTC
Resolved
Feb 23, 2026, 03:34 PM UTC
Duration
3d 22h
Affected: USM Anywhere Service
Timeline · 3 updates
  1. identified Feb 19, 2026, 05:24 PM UTC

    We have identified the cause of the issue with the USM Anywhere service. The service will be updated shortly to resolve the issue. Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.

  2. monitoring Feb 19, 2026, 07:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 23, 2026, 03:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 10, 2026

Authentication Issue

Detected by Pingoru
Jan 10, 2026, 03:45 AM UTC
Resolved
Jan 10, 2026, 08:55 AM UTC
Duration
5h 10m
Affected: USM Anywhere Service
Timeline · 2 updates
  1. investigating Jan 10, 2026, 03:45 AM UTC

    We are currently investigating an ongoing issue with users unable to login to their Anywhere Platform.

  2. resolved Jan 10, 2026, 08:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 4, 2025

Agent Disconnection Issues

Detected by Pingoru
Dec 04, 2025, 12:05 AM UTC
Resolved
Dec 17, 2025, 12:10 PM UTC
Duration
13d 12h
Affected: USM Anywhere Service
Timeline · 4 updates
  1. investigating Dec 04, 2025, 12:05 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 04, 2025, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 05, 2025, 06:57 AM UTC

    This issue has now been resolved.

  4. resolved Dec 17, 2025, 12:10 PM UTC

    This issue has now been resolved.

Read the full incident report →

Minor November 18, 2025

Google Cloud Platform Sensor Deployments and Updates Issue

Detected by Pingoru
Nov 18, 2025, 04:33 PM UTC
Resolved
Nov 19, 2025, 05:58 PM UTC
Duration
1d 1h
Affected: USM Anywhere Service
Timeline · 3 updates
  1. investigating Nov 18, 2025, 04:33 PM UTC

    We are currently experiencing an issue with Google Cloud Platform (GCP) USM Anywhere sensor deployments and updates for existing GCP deployments. We are investigating and will provide more updates once the issue has been fully identified. Thanks for your patience and understanding at this time.

  2. monitoring Nov 19, 2025, 01:12 PM UTC

    A fix has been implemented and we have been able to deploy a GCP sensor without issue. Please note that v9.8.45 is the most up to date version available at this time.

  3. resolved Nov 19, 2025, 05:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 31, 2025

USM Anywhere Alarm Issues

Detected by Pingoru
Oct 31, 2025, 07:15 PM UTC
Resolved
Nov 01, 2025, 07:30 PM UTC
Duration
1d
Affected: USM Anywhere Service
Timeline · 3 updates
  1. investigating Oct 31, 2025, 07:15 PM UTC

    We are currently investigating an ongoing issue that is causing alarms not being able to be updated on USM Anywhere.

  2. monitoring Oct 31, 2025, 08:47 PM UTC

    A fix has been implemented, and we are measuring the results.

  3. resolved Nov 01, 2025, 07:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

USM Anywhere Service Issue - Cause Identified

Detected by Pingoru
Oct 29, 2025, 05:03 PM UTC
Resolved
Oct 30, 2025, 10:10 AM UTC
Duration
17h 6m
Affected: USM Anywhere Service
Timeline · 3 updates
  1. identified Oct 29, 2025, 05:03 PM UTC

    Currently we are monitoring a critical reported outage with Microsoft, specifically the Azure Portal. This outage may impact Azure Sensor Deployments and Portal Logins. We are seeing delay in Microsoft Entra Authentications. For Status Updates pls track the following link. https://azure.status.microsoft/en-us/status

  2. monitoring Oct 29, 2025, 06:00 PM UTC

    A fix has been implemented by Microsoft and LevelBlue is currently monitoring the situation. Please follow the details on the Azure Status Page https://azure.status.microsoft/en-us/status

  3. resolved Oct 30, 2025, 10:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 24, 2025

Google Cloud Platform (GCP) USM Anywhere Sensor Deployments Issue

Detected by Pingoru
Oct 24, 2025, 01:12 PM UTC
Resolved
Nov 13, 2025, 03:30 PM UTC
Duration
20d 2h
Affected: USM Anywhere Service
Timeline · 2 updates
  1. investigating Oct 24, 2025, 01:12 PM UTC

    We are currently experiencing an issue with Google Cloud Platform (GCP) USM Anywhere sensor deployments. We are investigating and will provide more updates once the issue has been fully identified. Thanks for your patience and understanding at this time.

  2. resolved Nov 13, 2025, 03:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Issues with USM Anywhere Login

Detected by Pingoru
Oct 20, 2025, 09:44 AM UTC
Resolved
Oct 21, 2025, 10:10 AM UTC
Duration
1d
Affected: USM Anywhere Service
Timeline · 3 updates
  1. identified Oct 20, 2025, 09:44 AM UTC

    We are currently experiencing an issue with login to USM Anywhere caused by an issue with AWS. Logins may fail intermittently and there may also be delays to event ingestion. We are working with AWS towards resolving this issue. Thanks for your understanding in this matter

  2. monitoring Oct 20, 2025, 10:28 AM UTC

    We are seeing recovery of login issues and event ingestion. We will continue to monitor our services.

  3. resolved Oct 21, 2025, 10:10 AM UTC

    This issue has now been resolved.

Read the full incident report →

Major July 14, 2025

O365 Azure Scans AD Users

Detected by Pingoru
Jul 14, 2025, 02:29 PM UTC
Resolved
Jul 15, 2025, 09:52 AM UTC
Duration
19h 22m
Affected: USM Anywhere Service
Timeline · 3 updates
  1. identified Jul 14, 2025, 02:29 PM UTC

    O365 Azure user collection is failing. Fix is in progress.

  2. monitoring Jul 14, 2025, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 15, 2025, 09:52 AM UTC

    This incident has been resolved.

Read the full incident report →