Action1 Outage History
Action1 is up right nowPingoru has recorded 75 incidents for Action1: 47 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 330 of 720 (46%) |
| May 2026 | 5 | 31 of 744 (4%) |
| June 2026 | 3 | 3 of 720 (0%) |
| July 2026 | 5 | 202 of 744 (27%) |
| August 2026 | 7 | 147 of 744 (20%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 9 | 19 of 744 (3%) |
| November 2026 | 2 | 3 of 166 (2%) |
Incidents, newest first
Minor October 15, 2025 Action1 Endpoint Interface in Europe 45m Action1 Endpoint Interface [EU]
Started Oct 15, 2025, 10:45 AM UTC· resolved Oct 15, 2025, 11:30 AM UTC
- investigating Oct 15, 2025, 10:45 AM UTC
- resolved Oct 15, 2025, 01:38 PM UTC
The issue was caused by an unusually high volume of customer requests. We have scaled our services accordingly, and all systems are now operating normally. Thank you for your patience and understanding.
Minor September 17, 2025 Action1 Endpoint Interface Partial Outage - All Regions 20m Action1 Application [NAM], Action1 Application [EU], Action1 Application [AU]
Started Sep 17, 2025, 10:45 AM UTC· resolved Sep 17, 2025, 11:05 AM UTC
- investigating Sep 17, 2025, 10:45 AM UTC
We’re aware of error messages appearing in the product UI. Security remains unaffected, and our team is working to resolve the issue as quickly as possible.
- resolved Sep 17, 2025, 11:14 AM UTC
The issue has been fully resolved. Security and automation processes were not impacted at any time. We apologize for the disruption and appreciate your patience.
Minor August 19, 2025 Dashboard Interface Degraded 13h 21m Action1 Endpoint Interface [NAM]
Started Aug 19, 2025, 03:45 PM UTC· resolved Aug 20, 2025, 05:06 AM UTC
- identified Aug 19, 2025, 03:45 PM UTC
We are currently investigating a minor issue affecting the dashboard interface. Some users may notice occasional error messages while logged in. This appears to be a limited issue and should not impact most actions or overall workflow. Our team is actively working on a resolution and will provide updates shortly. Thank you for your patience and understanding.
- resolved Aug 20, 2025, 05:06 AM UTC
We have successfully addressed the issue. At this time, the visual error has been fixed and user's should no longer see error messages. We appreciate your patience while we worked to resolve the incident.
Minor August 4, 2025 Action1 Endpoint Interface in NAM Degraded Performance 45m Action1 Endpoint Interface [NAM]
Started Aug 04, 2025, 05:00 PM UTC· resolved Aug 04, 2025, 05:45 PM UTC
- investigating Aug 04, 2025, 05:00 PM UTC
We’re currently experiencing a minor visual issue in our production environment - you may notice red balloons appearing in the UI. These will disappear once the underlying problem is resolved. Rest assured, all planned automations are running as scheduled and are not affected. Thank you for your understanding!
- resolved Aug 04, 2025, 06:19 PM UTC
We have successfully addressed the issue. At this time, all systems are fully operational and the production environment is healthy. We appreciate your patience while we worked to resolve the incident.
Minor July 31, 2025 Service Disruption Affecting Endpoints 1h Action1 Endpoint Interface [NAM]
Started Jul 31, 2025, 07:45 PM UTC· resolved Jul 31, 2025, 08:45 PM UTC
- investigating Jul 31, 2025, 07:45 PM UTC
We are currently investigating reports of intermittent outages impacting Action1’s endpoint agents and backend infrastructure. As a result, users may experience error messages and failed requests within the Action1 console. Our engineering team is actively working to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding, and will provide updates as more information becomes available.
- resolved Jul 31, 2025, 09:21 PM UTC
We have identified the cause of today’s outage as an issue with our server infrastructure. Specifically, some cloud instances became unresponsive due to excessive resource exhaustion. Our team has addressed the issue and services are now fully restored.
Minor July 24, 2025 Action1 Endpoint Interface in NAM Degraded Performance 2h Action1 Endpoint Interface [NAM]
Started Jul 24, 2025, 07:39 PM UTC· resolved Jul 24, 2025, 09:40 PM UTC
- monitoring Jul 24, 2025, 07:39 PM UTC
The Action1 platform is currently operating normally. However, we are monitoring occasional signs of instability in agent connections. While the product is fully functional at this time, users may intermittently see red system messages in the bottom corner of the console. We are proactively investigating to ensure continued stability and appreciate your awareness.
- resolved Jul 24, 2025, 09:40 PM UTC
At this time, all Action1 services are fully operational. Our team, in close collaboration with our Security Operations Center (SOC), remains in a state of hyperactive monitoring to proactively ensure the reliability and integrity of the platform. No customer action is required at this time. We will continue to monitor closely and will update this page promptly if any issues arise. Your trust in Action1 is paramount. Thank you for relying on us.
Major July 24, 2025 Action1 Application North America 1h 20m Action1 Application [NAM]
Started Jul 24, 2025, 05:34 PM UTC· resolved Jul 24, 2025, 06:55 PM UTC
- investigating Jul 24, 2025, 05:34 PM UTC
We're investigating the ongoing issue
- investigating Jul 24, 2025, 07:18 PM UTC
Login issues and platform UI instability have been resolved. We are currently investigating intermittent issues with agent connections. Additionally, some users may see red system messages in the bottom corner of the Action1 console - we are aware of this and actively working on a resolution. Thank you for your patience and understanding.
- resolved Jul 24, 2025, 07:42 PM UTC
Login issues and platform UI instability have been resolved. We are currently investigating intermittent issues with agent connections. Additionally, some users may see red system messages in the bottom corner of the Action1 console - we are aware of this and actively working on a resolution. Thank you for your patience and understanding.
Major July 24, 2025 Action1 Application North America 1h 6m Action1 Application [NAM]
Started Jul 24, 2025, 02:13 PM UTC· resolved Jul 24, 2025, 03:20 PM UTC
- investigating Jul 24, 2025, 02:13 PM UTC
We're investigating the ongoing issue
- monitoring Jul 24, 2025, 03:23 PM UTC
Issue is resolved, we're monitoring the situation.
- resolved Jul 24, 2025, 03:55 PM UTC
We have successfully resolved the incident caused by an internal memory leak affecting one of our background services. The root cause has been identified and addressed. All systems are now fully operational. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to restore normal performance. If you have any questions or continue to experience issues, please contact our support team.
Minor July 23, 2025 Action1 Endpoint Interface in NAM Partial Outage 3h 5m Action1 Endpoint Interface [NAM]
Started Jul 23, 2025, 02:24 PM UTC· resolved Jul 23, 2025, 05:30 PM UTC
- investigating Jul 23, 2025, 02:24 PM UTC
We're currently investigating user reports on degraded performance
- resolved Jul 23, 2025, 05:40 PM UTC
We've implemented a solution to address the recent issues affecting the platform. We're seeing a steady decline in user reports and will continue to monitor closely to ensure full stability. Thank you for your patience and for the valuable reports you’ve shared with us.
Minor July 22, 2025 Action1 Application North America 30m Action1 Application [NAM]
Started Jul 22, 2025, 03:29 PM UTC· resolved Jul 22, 2025, 04:00 PM UTC
- identified Jul 22, 2025, 03:29 PM UTC
We are currently scaling the Action1 infrastructure to handle an increased volume of requests. During this process, users may experience temporary instability or degraded performance. We expect services to stabilize within the next few minutes. Thank you for your patience.
- resolved Jul 22, 2025, 04:30 PM UTC
Scaling has been completed, and all systems are now operating normally. Thank you for your patience and understanding.
Minor July 18, 2025 Action1 Agent Policy Execution Issue - All Regions 2d 19h Action1 Software Repository [NAM], Action1 Software Repository [EU], Action1 Software Repository [AU]
Started Jul 18, 2025, 04:00 PM UTC· resolved Jul 21, 2025, 11:00 AM UTC
- identified Jul 18, 2025, 04:00 PM UTC
Some customers may experience delayed agent updates. We're aware of an issue where the Action1 Agent is not updating to the latest version on certain endpoints. As a result, in some cases, this may temporarily prevent the installation or update of specific applications. We are currently working on resolving the issue. This status will be updated shortly - thank you for your patience!
- monitoring Jul 21, 2025, 11:57 PM UTC
We've addressed the earlier issue with agent versioning, and both the latest and previous versions of the Action1 Agent should now function as expected - including support for installing and updating third-party applications. At this point, we're not observing any new occurrences of the issue. However, we've kept the incident in monitoring status to give you full visibility and to encourage validation across your environments. We recommend checking that your deployments are running smoothly. If you encounter any anomalies, feel free to reach out to our support team. Thank you for your patience and for staying with us through the resolution!
- resolved Jul 22, 2025, 02:19 PM UTC
We've addressed the earlier issue with agent versioning, and both the latest and previous versions of the Action1 Agent should now function as expected - including support for installing and updating third-party applications. At this point, we're not observing any new occurrences of the issue. However, we've kept the incident in monitoring status to give you full visibility and to encourage validation across your environments. Thank you for your patience and for staying with us through the resolution!
Minor July 16, 2025 Action1 Endpoint Interface in NAM Partial Outage 50m Action1 Endpoint Interface [NAM]
Started Jul 16, 2025, 07:30 PM UTC· resolved Jul 16, 2025, 08:20 PM UTC
- investigating Jul 16, 2025, 07:30 PM UTC
We are aware that some customers are currently being logged out of their sessions and experiencing intermittent product instability. Our top engineers are actively investigating the issue and working to implement a solution as quickly as possible.
- resolved Jul 16, 2025, 08:34 PM UTC
We identified that a sudden spike in load overwhelmed our compute resources before autoscaling could respond in time. We’ve taken immediate action to restore system stability and have implemented safeguards to prevent this from happening again. Thank you for your patience and valuable feedback.
Minor July 1, 2025 Action1 Endpoint Interface in NAM Partial Outage 12m Action1 Endpoint Interface [NAM]
Started Jul 01, 2025, 06:17 PM UTC· resolved Jul 01, 2025, 06:30 PM UTC
- investigating Jul 01, 2025, 06:17 PM UTC
- resolved Jul 01, 2025, 06:36 PM UTC
We experienced a short-lived disruption during which a subset of users were unexpectedly disconnected from their active sessions. The event was traced to a transient failure in AWS ElastiCache within our hosting region. All Automations remained fully operational. Service functionality has been fully restored and is performing as expected.
Minor June 18, 2025 Action1 Application North America 18m Action1 Application [NAM]
Started Jun 18, 2025, 01:11 PM UTC· resolved Jun 18, 2025, 01:30 PM UTC
- investigating Jun 18, 2025, 01:11 PM UTC
- resolved Jun 18, 2025, 01:43 PM UTC
We’ve identified the issue and taken immediate action to resolve it. The root cause was an unintentional internal DDoS triggered by customer behavior — no malicious activity was involved. You may experience minor UI delays in the near term as we implement necessary product adjustments.
Minor May 21, 2025 Action1 Endpoint Interface and Application in Europe 1h 15m Action1 Application [EU], Action1 Endpoint Interface [EU]
Started May 21, 2025, 01:15 AM UTC· resolved May 21, 2025, 02:30 AM UTC
- identified May 21, 2025, 01:35 AM UTC
We're currently aware of the login and performance issues and are actively investigating the root cause. An issue with our hosting provider and email notifications is impacting our infrastructure, we are actively working to resolve this and prevent the issue from reoccurring. Resolving this is a top priority, and we appreciate your patience as we work to restore full functionality.
- resolved May 21, 2025, 03:08 AM UTC
The issue has been resolved in partnership with our hosting provider, the issue should not reoccur based on analysis by our team.
Minor May 20, 2025 Action1 Endpoint Interface in Europe 2h 15m Action1 Endpoint Interface [EU]
Started May 20, 2025, 11:30 AM UTC· resolved May 20, 2025, 01:45 PM UTC
- investigating May 20, 2025, 11:30 AM UTC
- resolved May 20, 2025, 02:07 PM UTC
Minor May 15, 2025 Action1 Application North America Login Issues 45m Action1 Application [NAM]
Started May 15, 2025, 06:59 PM UTC· resolved May 15, 2025, 07:45 PM UTC
- investigating May 15, 2025, 06:59 PM UTC
We're currently aware of the login and performance issues and are actively investigating the root cause. Resolving this is a top priority, and we appreciate your patience as we work to restore full functionality.
- resolved May 15, 2025, 09:10 PM UTC
The issue has been resolved. The root cause was with our hosting provider, who had temporarily blocked the sending of emails containing verification codes. Thank you for your patience and understanding.
Minor April 15, 2025 Action1 Remote Session – Minor Performance Impact in North America 2d 2h Action1 Remote Session North America [NAM]
Started Apr 15, 2025, 02:30 PM UTC· resolved Apr 17, 2025, 05:00 PM UTC
- resolved Apr 15, 2025, 02:30 PM UTC
As part of our ongoing efforts to enhance the performance and scalability of the Remote Session feature in North America, we initiated infrastructure expansion by adding new servers. During this rollout, a small portion of traffic was inadvertently routed to servers not yet in active operation. The issue was promptly identified and fully resolved. We’re pleased to share that the increased server capacity is now live and fully functional - users can expect faster, smoother Remote Sessions moving forward.
Major April 10, 2025 Action1 Endpoint Interface in Europe – Incident Report 6h 45m Action1 Endpoint Interface [EU]
Started Apr 10, 2025, 05:15 AM UTC· resolved Apr 10, 2025, 12:00 PM UTC
- resolved Apr 10, 2025, 05:15 AM UTC
Earlier today, UI of the Action1 Platform in the Europe region experienced partial unavailability, and the Endpoint Interface was temporarily inaccessible for a subset of customers. Our team responded quickly and took all necessary steps to expedite resolution, although the issue required deep-level escalation to fully restore functionality. We apologize for any inconvenience this may have caused and appreciate your understanding. Please be assured that customer data remained secure at all times, and the issue has now been fully resolved.
Minor April 9, 2025 Action1 Application North America Login Issues 30m Action1 Application [NAM]
Started Apr 09, 2025, 06:00 PM UTC· resolved Apr 09, 2025, 06:30 PM UTC
- investigating Apr 09, 2025, 06:00 PM UTC
We're currently aware of the login and performance issues and are actively investigating the root cause. Resolving this is a top priority, and we appreciate your patience as we work to restore full functionality.
- monitoring Apr 09, 2025, 06:33 PM UTC
We've identified the root cause of the issue and have taken corrective measures. The system is currently rebuilding the cache, which may result in temporary delays in product performance. We appreciate your understanding during this process.
- resolved Apr 09, 2025, 07:24 PM UTC
The issue has been resolved. Thank you for your patience and understanding.
Minor April 1, 2025 Action1 Remote Session – Minor Performance Impact in North America 3m Action1 Remote Session North America [NAM]
Started Apr 01, 2025, 07:23 PM UTC· resolved Apr 01, 2025, 07:26 PM UTC
- resolved Apr 01, 2025, 07:23 PM UTC
The incident was related to a planned service restart performed to ensure optimal performance and reliability.
Minor March 20, 2025 Action1 Eendpoint Interface in Europe Partial Outage 50m Action1 Endpoint Interface [EU]
Started Mar 20, 2025, 11:45 AM UTC· resolved Mar 20, 2025, 12:35 PM UTC
- identified Mar 20, 2025, 11:45 AM UTC
Our team has investigated and is actively implementing a fix
- resolved Mar 20, 2025, 01:17 PM UTC
Action1 endpoint interface in Europe has fully recovered from the partial outage. The root cause was a configuration issue, and all services are now functioning normally.
Minor March 5, 2025 Action1 Website Unavailable in Sydney 2h 45m Action1 Website
Started Mar 05, 2025, 01:00 PM UTC· resolved Mar 05, 2025, 03:45 PM UTC
- investigating Mar 05, 2025, 01:00 PM UTC
Action1 Platform is not impacted. We're currently investigating the root cause of the website unavailability in Australia.
- identified Mar 05, 2025, 02:22 PM UTC
We've identified that the issue affects users in Sydney only due to provider-related disruptions in the region. This is not related to Action1, and the Action1 Platform remains fully operational. To access the platform directly, please use: https://app.au.action1.com
- resolved Mar 05, 2025, 04:16 PM UTC
The issue affecting the Action1 Website in Sydney has been resolved. The problem was caused by local provider disruptions, unrelated to Action1. The Website is now fully accessible, and all services are operating normally. Users in Sydney can access the platform as usual. Thank you for your patience!
Minor March 2, 2025 Weekend Maintenance Impact 5m Action1 Endpoint Interface [EU]
Started Mar 02, 2025, 04:08 PM UTC· resolved Mar 02, 2025, 04:13 PM UTC
- resolved Mar 02, 2025, 04:08 PM UTC
Our platform underwent scheduled maintenance over the weekend. Some customers may have experienced brief performance issues for about 5 minutes. The system is now fully operational. We appreciate your patience!
Minor February 24, 2025 Remote Session Interruptions 5m Action1 Remote Session North America [NAM]
Started Feb 24, 2025, 06:34 PM UTC· resolved Feb 24, 2025, 06:39 PM UTC
- investigating Feb 24, 2025, 06:34 PM UTC
Service Degradation - Remote Session North America The following services are currently experiencing a partial outage, likely also impacting any downstream features: - Action1 Remote Session North America [NAM] Users may experience intermittent session drops, increased latency, and other connectivity issues when attempting to remotely connect to endpoints. Our team is actively investigating the issue and we are working to resolve it promptly, stay tuned for updates on the issue and predicted remediation timelines. \- Action1 Team
- resolved Feb 24, 2025, 07:16 PM UTC
The remote session service is now operating as normal, we do not expect additional performance degradation or downtimes.