Action1 incident
Action1 Agent Policy Execution Issue - All Regions
Resolved after 2 days 19 hours, affecting Action1 Software Repository [NAM] and Action1 Software Repository [EU] and 1 more, on July 18, 2025.
We've addressed the earlier issue with agent versioning, and both the latest and previous versions of the Action1 Agent should now function as expected - including support for installing and updating third-party applications. At this point, we're not observing any new occurrences of the issue. However, we've kept the incident in monitoring status to give you full visibility and to encourage validation across your environments. Thank you for your patience and for staying with us through the resolution!
Affected components
Update timeline
- identified Jul 18, 2025, 04:00 PM UTC
Some customers may experience delayed agent updates. We're aware of an issue where the Action1 Agent is not updating to the latest version on certain endpoints. As a result, in some cases, this may temporarily prevent the installation or update of specific applications. We are currently working on resolving the issue. This status will be updated shortly - thank you for your patience!
- monitoring Jul 21, 2025, 11:57 PM UTC
We've addressed the earlier issue with agent versioning, and both the latest and previous versions of the Action1 Agent should now function as expected - including support for installing and updating third-party applications. At this point, we're not observing any new occurrences of the issue. However, we've kept the incident in monitoring status to give you full visibility and to encourage validation across your environments. We recommend checking that your deployments are running smoothly. If you encounter any anomalies, feel free to reach out to our support team. Thank you for your patience and for staying with us through the resolution!
- resolved Jul 22, 2025, 02:19 PM UTC
We've addressed the earlier issue with agent versioning, and both the latest and previous versions of the Action1 Agent should now function as expected - including support for installing and updating third-party applications. At this point, we're not observing any new occurrences of the issue. However, we've kept the incident in monitoring status to give you full visibility and to encourage validation across your environments. Thank you for your patience and for staying with us through the resolution!
Your product runs on more than Action1
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services