3DS Outscale experienced a major incident on August 4, 2025 affecting API and Cockpit and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2025, 03:09 PM UTC
We are currently investigating this issue. Nous sommes actuellement en cours d'investigation.
- investigating Aug 04, 2025, 03:13 PM UTC
Our teams are mobilized and continue investigating. Nos équipes sont mobilisées et continuent d'investiguer.
- investigating Aug 04, 2025, 03:15 PM UTC
We are currently investigating the issue. This incident is also impacting our OKS service. Nous sommes actuellement en train d'investiguer. Cet incident impacte également notre service OKS.
- investigating Aug 04, 2025, 03:29 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 04, 2025, 03:37 PM UTC
The root cause has been identified, and we have implemented the necessary measures to restore the service. We are currently monitoring the situation to prevent any further occurrences. La cause principale a été identifiée, et nous avons mis en place les mesures nécessaires pour rétablir le service. Nous surveillons actuellement la situation afin de prévenir toute nouvelle occurrence.
- monitoring Aug 04, 2025, 03:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 04, 2025, 07:14 PM UTC
The incident has been resolved and all services are operating normally. L’incident est désormais résolu et tous les services fonctionnent normalement.