3DS Outscale incident

[CLOUDGOUV-EU-WEST-1] Incident API / API Incident

Critical Resolved View vendor source →

3DS Outscale experienced a critical incident on October 15, 2026 affecting API and OAPI, lasting 20h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 12:59 PM UTC
Resolved
Oct 16, 2026, 09:51 AM UTC
Duration
20h 52m
Detected by Pingoru
Oct 15, 2026, 12:59 PM UTC

Affected components

APIOAPI

Update timeline

  1. investigating Oct 15, 2026, 12:59 PM UTC

    Nous rencontrons actuellement des perturbations d'API; nous sommes en cours d'investigation. We are currently experiencing an API disruption, we are investigating.

  2. monitoring Oct 15, 2026, 01:22 PM UTC

    Un correctif a été déployé et nous observons une amélioration de la situation. Nous restons en phase de surveillance afin de confirmer la stabilité du service. A fix has been implemented and we are seeing improvement. We are continuing to monitor the situation to confirm the service is stable.

  3. monitoring Oct 15, 2026, 01:22 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 15, 2026, 03:05 PM UTC

    Nous observons de nouveau des instabilités sur le service. Nos équipes sont mobilisées et investiguent. Nous vous tiendrons informés dès que possible. We are again observing instabilities on the service. Our teams are engaged and investigating. We will provide an update as soon as possible.

  5. monitoring Oct 15, 2026, 03:21 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Oct 15, 2026, 03:25 PM UTC

    Suite à l'incident, nous avons dû placer l'API en maintenance afin de procéder aux opérations de correction. L'API est temporairement indisponible. Nous vous tiendrons informés de l'évolution de la situation. Following the incident, we had to place the API in maintenance mode in order to carry out corrective actions. The API is temporarily unavailable. We will keep you updated as the situation evolves.

  7. monitoring Oct 15, 2026, 03:30 PM UTC

    [FR] L’API est actuellement sous surveillance. Nos équipes continuent de suivre attentivement son comportement et ses performances afin de garantir la stabilité du service. ________________________________________________________________ [EN] The API is currently being monitored. Our teams continue to closely monitor its behavior and performance to ensure service stability.

  8. monitoring Oct 16, 2026, 08:44 AM UTC

    [FR] Un nouveau correctif a été déployé. Nos équipes poursuivent la surveillance de l’API afin de confirmer la stabilité du service. Nous vous tiendrons informés de l’évolution de la situation. ________________________________________________________________ [EN] A new fix has been deployed. Our teams continue to monitor the API to confirm service stability. We will keep you informed of further developments.

  9. resolved Oct 16, 2026, 09:51 AM UTC

    [FR] Suite au déploiement du correctif et à la période de surveillance, la stabilité de l’API est confirmée. L’incident est désormais résolu. Nous vous remercions pour votre patience et vous prions de nous excuser pour la gêne occasionnée. ________________________________________________________________ [EN] Following deployment of the fix and a period of monitoring, API stability has been confirmed. The incident is now resolved. Thank you for your patience. We apologize for the inconvenience caused.