3DS Outscale incident
[CLOUDGOUV-EU-WEST-1] OOS Degraded performance
3DS Outscale experienced a minor incident on August 5, 2025 affecting Outscale Object storage (OOS), lasting 6h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 11:26 AM UTC
Nous investiguons sur un incident causant des latences sur PUT and GET Objects sur OOS de CLOUDGOUV-EU-WEST-1. Une consommation anormalement élevée du débit disponible impacte l'ensemble de la région depuis 10:30 avec une accalmie entre 11:00 et 11:25 puis une reprise des perturbations depuis 11:25. We are investigating an incident causing latency on PUT and GET Objects on OOS of CLOUDGOUV-EU-WEST-1. Abnormally high consumption of available bandwidth has been affecting the entire region since 10:30, with a lull between 11:00 and 11:25, followed by a resumption of disruptions since 11:25.
- investigating Aug 05, 2025, 03:32 PM UTC
Nos investigations sont toujours en cours pour résoudre cette dégradation. Our Investigation is still in progress to resolved this degradation .
- identified Aug 05, 2025, 04:32 PM UTC
A 17:52 la root cause (activité cliente anormale) a été controlée. La situation n’est pas encore revenue à la normale mais devrait se stabiliser progressivement. At 5:52 p.m., the root cause (abnormal customer activity) was controlled. The situation has not yet returned to normal but should gradually stabilize.
- resolved Aug 05, 2025, 05:44 PM UTC
Depuis 18:40 nous observons un retour à la normale. La situation est stable depuis cette heure. Nous clôturons l’incident. Since 6:40 p.m., we observed a return to normal. The situation has been stable since that time. We are closing the incident.