3DS Outscale incident

[US-EAST-2 ] Incident Global / Global Incident

Critical Resolved View vendor source →

3DS Outscale experienced a critical incident on September 17, 2025 affecting Outscale Object storage (OOS) and Persistent storage and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 02:10 PM UTC
Resolved
Sep 17, 2025, 03:52 PM UTC
Duration
1h 42m
Detected by Pingoru
Sep 17, 2025, 02:10 PM UTC

Affected components

Outscale Object storage (OOS)Persistent storageAPIWeb UIPublic networkInternal networkLoad BalancingComputeMetadata serviceOutscale Monitoring Service (OMS)

Update timeline

  1. investigating Sep 17, 2025, 02:13 PM UTC

    Nous faisons face à un incident affectant potentiellement l'ensemble de nos services dans la région US-EAST-2. Nos équipes techniques sont actuellement mobilisées pour résoudre la situation. We are currently experiencing an incident that may impact all of our services in the US-EAST-2 region. Our engineering teams are actively working to resolve the issue.

  2. investigating Sep 17, 2025, 02:45 PM UTC

    Nos équipes restent pleinement mobilisées pour résoudre cet incident. Our teams are still actively working on this incident.

  3. monitoring Sep 17, 2025, 03:17 PM UTC

    Nos équipes ont réussi à rétablir le service. Vous devriez désormais observer une amélioration sur l'ensemble des services. Nous continuons à surveiller la situation et à travailler pour garantir la stabilité à long terme. Our teams have restored the service. You should now notice an improvement across all services. We are continuing to monitor the situation and working to ensure long-term stability.

  4. monitoring Sep 17, 2025, 03:30 PM UTC

    Nous continuons à surveiller la situation de près, tous les services sont à nouveau opérationnels. We are continuing to closely monitor the situation, and for now, all services are fully operational.

  5. resolved Sep 17, 2025, 03:52 PM UTC

    Nous avons rencontré un incident affectant nos liaisons WAN et Inter-AZ dans la région US-EAST-2. L'incident a été résolu et tous les services fonctionnent désormais en condition nominale. L’incident est désormais clos, et l'ensemble des services impactés sont revenus à la normale. We experienced an incident affecting our WAN and Inter-AZ links in the US-EAST-2 region. The incident has been resolved, and all services are now operating normally. The incident is now closed, and all impacted services have been fully restored.