3DS Outscale incident
[CLOUDGOUV-EU-WEST-1] OOS Performances dégradées
3DS Outscale experienced a minor incident on September 17, 2025 affecting Outscale Object storage (OOS), lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2025, 07:44 AM UTC
Depuis 07h40, le service OOS de la région cloudgouv-eu-west-1 connaît une dégradation, entraînant des latences. Nos équipes sont en train de travailler activement pour rétablir un service optimal. Since 07:40, the OOS service in the cloudgouv-eu-west-1 region has been experiencing degradation, resulting in latency. Our teams are actively working to restore optimal service.
- investigating Sep 17, 2025, 10:09 AM UTC
Update status : • Plusieurs actions on permis l’amélioration des performances. Nous constatons néanmoins toujours un décalage avec les perfomances nominale. Les équipes sont toujours mobilisés. • Several actions have led to improved performance. However, we are still seeing a gap between actual and nominal performance. The teams remain fully committed.
- monitoring Sep 17, 2025, 11:19 AM UTC
Les actions de nos équipes ont permis d'améliorer la performance du service. Cependant, nous constatons toujours un décalage avec les performances attendues, particulièrement sur la latence. Nos équipes restent mobilisées. Our actions have led to improved OOS service performance. However, we are still experiencing a gap between current and nominal performance, especially on latency. The teams remain fully committed.
- monitoring Sep 17, 2025, 11:32 AM UTC
Le service est rétabli. La situation est désormais sous surveillance.
- resolved Sep 18, 2025, 08:15 AM UTC
Nous constatons un retour à la normale du service. L’incident est désormais résolu. We are observing a return to normal of the service. The incident is now resolved.