Zeta Outage History

Further investigation shows that this issue is isolated to campaigns using internal feeds, not external feeds, as previously communicated. Our engineering team continues to work on a resolution and will provide additional updates as they become available. All other services remain operational. Thank you for your continued patience.

We are continuing to work through the event processing delays and have elevated the incident priority to accelerate resolution. Our teams have identified the root cause contributing to higher-than-expected load, and mitigation steps are actively in progress. All core data pipelines remain stable, and there is no indication of data loss. Some event-driven workflows may continue to experience delayed updates as systems recover.

Recovery is well underway, and the event backlog continues to reduce steadily. System capacity has been fully scaled to accelerate processing, and we expect all delayed events to be cleared within the next few hours. During this time, some event-driven workflows may still reflect updates with brief delays. Our teams are closely monitoring throughput and stability, and we’ll provide a final update once normal processing has fully resumed.

Recovery continues to progress well, and system performance is steadily returning to normal. We now expect full recovery within the next two hours. All pipelines remain stable, and no data loss has been detected. Some of the event-driven workflows may still experience brief delays until processing is fully caught up. We’ll share an update as soon as normal operations are fully restored.

The issue has been identified and resolved. New campaign sends will go out as expected. We have started the process to resend the campaigns that experienced delays. We will provide another update when the remediation is complete.

We are reprocessing the impacted campaigns. We will provide another update once the reprocessing is complete.

We've identified the root cause of the Visual Editor issue preventing some users from saving changes. Our team has deployed a fix and will continue to share updates as we move toward resolution.

Our team has implemented several fixes that have already resolved the errors, and Reporting Services are now operational. We're closely monitoring the system to ensure stability and will keep you updated as we gather more information and make progress to ensure full resolution.

We experienced a connectivity disruption between the Zeta Marketing Platform and Google Ads, which temporarily impacted file transfer operations. All failed exports have since been successfully re-run, and no ongoing data is expected. All other platform services have remained fully operational throughout. Our engineering teams continue to monitor the connection closely, and further updates will be provided as new information becomes available.

We have identified the root cause of the issue, and a fix is currently being deployed. All failed exports have since been re-run, and exports are in progress to Google Ads. The failed re-processed Google exports generally take 8-10 hours to complete to sync with Google. Our engineering teams will continue to monitor closely and provide further updates as new information becomes available.

Deployment of the fix is still in progress. We will provide the next update once it is complete.

Deployment of the fix is still in progress. We will provide the next update once it is complete.

The Zeta Marketing Platform is currently experiencing a partial disruption, preventing all users from accessing the full navigation on the web interface. Our team is actively investigating and working to restore functionality as soon as possible. The next update will be provided as soon as possible.

We have identified the root cause of the delays affecting experience-based trigger campaigns and are actively working on mitigating the issue. We expect this to be resolved in the next 30 minutes. We will continue to provide updates as progress is made.

The queued events are steadily decreasing, and we expect the service to normalize shortly. We will provide the next update within 15 to 30 minutes.

The queued events are steadily decreasing, and we expect the service to normalize shortly. We will provide the next update within 30 minutes.

The queued events are steadily decreasing, and we expect the service to normalize shortly. We will provide the next update within 30 minutes.

We have identified the root cause of the disruption affecting access to the Zeta Marketing Platform's web interface. Our engineering team is actively working on a quick resolution. We will share the next update shortly with progress details. Thank you for your patience.

Update - Issue Impact Limited to Internal Users At this time, we have determined that the impact appears to be limited to internal users only. External customer-facing services remain unaffected. Our teams are actively analyzing the root cause and will provide further updates as we progress through identification, impact validation, and recovery. We appreciate your patience and understanding as we work to ensure full resolution.

We’ve identified a severity level 2 issue currently impacting the reporting functionality. Users may encounter errors when attempting to access reports. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will continue to share updates as they become available. Thank you for your patience and understanding.