Zeta Outage History

Zeta is up right now

Zeta had 13 outages in the last 2 years totaling 74h 41m of downtime — averaging 0.5 incidents per month.

There were 13 Zeta outages since October 20, 2025 totaling 74h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zetaglobal.net

Minor September 24, 2026

Event processing delays

Detected by Pingoru
Sep 24, 2026, 12:23 AM UTC
Resolved
Sep 24, 2026, 03:00 AM UTC
Duration
2h 37m
Affected: Event Service
Timeline · 4 updates
  1. investigating Sep 24, 2026, 12:23 AM UTC

    We are seeing a delay in event processing that is impacting sub systems within the Zeta Marketing Platform. We are actively working to identify the root cause and will update once we have more information. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery

  2. identified Sep 24, 2026, 01:03 AM UTC

    Users have been experiencing delays in event processing within the Zeta Marketing Platform, which may impact dependent platform features that rely on timely event handling. We have identified the root cause as a failure in our event-processing consumers that stopped new events from being processed in a timely manner. A mitigation has been applied, and processing has resumed. Event backlog is now decreasing. Based on current recovery rates, we expect processing to return to normal within approximately the next 1–2 hours (by roughly 11:00 PM EDT / 03:00 UTC). The next update will be provided by 10:00 PM EDT / 02:00 UTC, or sooner if recovery completes earlier. We apologize for any inconvenience and appreciate your patience.

  3. monitoring Sep 24, 2026, 02:14 AM UTC

    Users have been experiencing delays in event processing within the Zeta Marketing Platform, which may impact dependent platform features that rely on timely event handling. We identified the root cause as a failure in our event-processing consumers and applied a mitigation. Processing has resumed, and the majority of the backlog has been cleared. A subset of event processing is still catching up and remains delayed. We are continuing to monitor recovery closely and expect processing to return to fully normal shortly. The next update will be provided by 11:00 PM EDT / 03:00 UTC, or sooner if recovery completes earlier. We apologize for any inconvenience and appreciate your patience.

  4. resolved Sep 24, 2026, 03:00 AM UTC

    RESOLVED: The issue has been fully resolved. The Zeta Marketing Platform is now fully accessible for all users. We are closely monitoring for any further issues. Thank you for your patience throughout this incident.

Read the full incident report →

Critical September 1, 2026

Web interface is inaccessible due to a platform disruption

Detected by Pingoru
Sep 01, 2026, 05:15 PM UTC
Resolved
Sep 01, 2026, 06:33 PM UTC
Duration
1h 17m
Affected: Web ApplicationPeople APIEvents API
Timeline · 7 updates
  1. investigating Sep 01, 2026, 05:15 PM UTC

    The Zeta Marketing Platform is currently experiencing a significant disruption preventing users from accessing the web interface. Impacts include APIs and the user interface. Campaign delivery is not impacted. Our team is actively investigating and working to restore functionality as soon as possible.

  2. investigating Sep 01, 2026, 05:20 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 01, 2026, 05:23 PM UTC

    The team has identified the issue and are working to resolve the issue.

  4. identified Sep 01, 2026, 05:24 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Sep 01, 2026, 05:26 PM UTC

    The team continues to work to restore functionality.

  6. monitoring Sep 01, 2026, 06:03 PM UTC

    The resolution fix has been applied and functionality appears to be restored. We will continuing to monitor to ensure full resolution.

  7. resolved Sep 01, 2026, 06:33 PM UTC

    The issue has been fully resolved. The Zeta Marketing Platform is now fully accessible for all users. We are closely monitoring for any further issues. Thank you for your patience throughout this incident.

Read the full incident report →

Minor July 29, 2026

Processing Delays for Real-Time Event-Triggered Messages

Detected by Pingoru
Jul 29, 2026, 08:22 PM UTC
Resolved
Jul 30, 2026, 12:36 AM UTC
Duration
4h 14m
Affected: Events APICampaigns
Timeline · 4 updates
  1. investigating Jul 29, 2026, 08:22 PM UTC

    The Zeta Marketing Platform (US) is currently experiencing elevated processing latency affecting some real-time event-triggered messages. Events continue to be ingested normally, and the impact is limited to downstream Experience Engine processing. Our engineering team has identified the degradation and is actively working to restore normal processing times. We will provide additional updates as the investigation and remediation progress.

  2. identified Jul 29, 2026, 09:19 PM UTC

    The engineering team has identified the underlying issue, and performance improvements have been observed. The team will continue to closely monitor the situation to ensure stability. As a result, the incident severity has been downgraded from Sev1 to Sev2.

  3. monitoring Jul 29, 2026, 11:35 PM UTC

    Processing latency affecting real-time event-triggered messages has recovered, and event processing is now operating within normal levels. Our team has implemented corrective actions and are actively monitoring the platform to confirm continued stability and performance. We will provide additional updates if there are any significant changes.

  4. resolved Jul 30, 2026, 12:36 AM UTC

    The issue has been resolved, and all delayed events have been processed. Service performance has returned to normal, and affected systems are operating as expected. We will continue to monitor platform health and event exports to ensure continued stability. Thank you for your patience and understanding.

Read the full incident report →

Notice July 6, 2026

The Zeta Marketing Platform is experiencing latency in processing background jobs

Detected by Pingoru
Jul 06, 2026, 02:39 PM UTC
Resolved
Jul 06, 2026, 06:04 PM UTC
Duration
3h 24m
Affected: Data ImportCampaignsReports
Timeline · 4 updates
  1. investigating Jul 06, 2026, 02:39 PM UTC

    We have seen an indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

  2. investigating Jul 06, 2026, 03:20 PM UTC

    We are currently investigating an issue causing increased latency in background job processing within the Zeta Marketing Platform. As a result, customers may experience delays in campaign delivery, reports, data imports, and exports. Our teams are actively working to identify the root cause and restore normal processing times. We will provide further updates as soon as more information becomes available.

  3. monitoring Jul 06, 2026, 03:51 PM UTC

    We identified the root cause of increased latency in platform processing and have implemented a fix. Pending jobs are now clearing, and processing rates have returned to normal. Affected queues have returned to normal. Our teams continue to monitor recovery and validate performance. We will provide further updates as recovery progresses.

  4. resolved Jul 06, 2026, 06:04 PM UTC

    We have concluded monitoring for this incident. Campaign processing metrics are within normal operating ranges. This issue is fully resolved.

Read the full incident report →

Minor July 2, 2026

The Zeta Marketing Platform Subscriber API intermittent timeout issue

Detected by Pingoru
Jul 02, 2026, 10:23 PM UTC
Resolved
Jul 03, 2026, 12:30 AM UTC
Duration
2h 7m
Affected: People API
Timeline · 3 updates
  1. investigating Jul 02, 2026, 10:23 PM UTC

    We have seen indication of a potential intermittent issue with Subscriber API timeout in the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

  2. identified Jul 02, 2026, 11:09 PM UTC

    Following a detailed investigation, we have determined that the impact of the reported issue is more limited in scope than initially assessed. As a result, the issue has been reclassified as a non-outage (Severity 0/1) event. Please note that resolution efforts are still actively underway.

  3. resolved Jul 03, 2026, 12:30 AM UTC

    We have successfully resolved the issue affecting Subscriber API performance. The root cause was identified, and corrective measures have been implemented. Following validation, services are operating normally, and we continue to monitor the platform to ensure ongoing stability. As the issue has been resolved, this incident will now be closed.

Read the full incident report →

Critical February 13, 2026

The Zeta Marketing Platform is not loading

Detected by Pingoru
Feb 13, 2026, 03:48 AM UTC
Resolved
Feb 13, 2026, 04:11 AM UTC
Duration
22m
Affected: Web Application
Timeline · 3 updates
  1. investigating Feb 13, 2026, 03:48 AM UTC

    Our web application is currently down due to an outage. All other services, including campaign deployments, APIs, and data imports/exports, are fully operational. We're actively working on a fix and appreciate your patience. Updates will follow shortly.

  2. monitoring Feb 13, 2026, 03:53 AM UTC

    The web application has been restored and is now accessible. Our team is closely monitoring the platform to ensure continued stability and is continuing to investigate the root cause. All other services, including campaign deployments, APIs, and data imports/exports, remain fully operational. We will provide further updates as appropriate.

  3. resolved Feb 13, 2026, 04:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 21, 2026

The Zeta Marketing Platform web access outage

Detected by Pingoru
Jan 21, 2026, 04:11 AM UTC
Resolved
Jan 21, 2026, 05:04 AM UTC
Duration
53m
Affected: Web Application
Timeline · 4 updates
  1. investigating Jan 21, 2026, 04:11 AM UTC

    We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

  2. investigating Jan 21, 2026, 04:27 AM UTC

    Our web application is currently down due to an outage. All other services, including campaign deployments, APIs, and data imports/exports, are fully operational. We're actively working on a fix and appreciate your patience. Updates will follow shortly.

  3. monitoring Jan 21, 2026, 04:40 AM UTC

    The web application has been restored and is now accessible. Our team is closely monitoring the platform to ensure continued stability and is continuing to investigate the root cause. All other services, including campaign deployments, APIs, and data imports/exports, remain fully operational. We will provide further updates as appropriate.

  4. resolved Jan 21, 2026, 05:04 AM UTC

    The issue has been completely resolved.

Read the full incident report →

Minor January 15, 2026

The Zeta Marketing Platform is experiencing high failure rate in campaign sends

Detected by Pingoru
Jan 15, 2026, 10:55 PM UTC
Resolved
Jan 16, 2026, 04:39 AM UTC
Duration
5h 44m
Affected: Campaigns
Timeline · 5 updates
  1. investigating Jan 15, 2026, 10:55 PM UTC

    We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

  2. investigating Jan 15, 2026, 11:59 PM UTC

    The Zeta Marketing Platform is currently experiencing an issue that may cause send failures for campaigns that use external feeds. Our engineering team is investigating and will provide updates as soon as more information is available. Other services remain operational. We appreciate your patience as we work to restore normal service.

  3. identified Jan 16, 2026, 12:12 AM UTC

    Further investigation shows that this issue is isolated to campaigns using internal feeds, not external feeds, as previously communicated. Our engineering team continues to work on a resolution and will provide additional updates as they become available. All other services remain operational. Thank you for your continued patience.

  4. monitoring Jan 16, 2026, 12:15 AM UTC

    We’ve deployed a fix for the issue affecting campaigns. The engineering team is closely monitoring the system to confirm full resolution. Other platform services continue to operate normally.

  5. resolved Jan 16, 2026, 04:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 7, 2025

Event Processing Delays Due to Temporary Backlog

Detected by Pingoru
Nov 07, 2025, 05:21 PM UTC
Resolved
Nov 08, 2025, 12:11 AM UTC
Duration
6h 50m
Affected: Event Service
Timeline · 7 updates
  1. investigating Nov 07, 2025, 05:21 PM UTC

    We are experiencing minor delays in event processing due to a temporary backlog. The incoming rate has stabilized, and our systems are actively clearing the queue. All pipelines remain healthy, and no data loss has been observed. During this period, a subset of event-driven workflows may reflect updates with a slight delay. We expect full normalization within the next few hours and will share updates as progress continues.

  2. investigating Nov 07, 2025, 05:21 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 07, 2025, 06:14 PM UTC

    We are continuing to work through the event processing delays and have elevated the incident priority to accelerate resolution. Our teams have identified the root cause contributing to higher-than-expected load, and mitigation steps are actively in progress. All core data pipelines remain stable, and there is no indication of data loss. Some event-driven workflows may continue to experience delayed updates as systems recover.

  4. identified Nov 07, 2025, 08:13 PM UTC

    Recovery is well underway, and the event backlog continues to reduce steadily. System capacity has been fully scaled to accelerate processing, and we expect all delayed events to be cleared within the next few hours. During this time, some event-driven workflows may still reflect updates with brief delays. Our teams are closely monitoring throughput and stability, and we’ll provide a final update once normal processing has fully resumed.

  5. identified Nov 07, 2025, 10:03 PM UTC

    Recovery continues to progress well, and system performance is steadily returning to normal. We now expect full recovery within the next two hours. All pipelines remain stable, and no data loss has been detected. Some of the event-driven workflows may still experience brief delays until processing is fully caught up. We’ll share an update as soon as normal operations are fully restored.

  6. monitoring Nov 07, 2025, 11:48 PM UTC

    Recovery is complete, and all systems are now operating normally as of 3:21 pm PST. The event backlog has been completely cleared, and event-driven workflows are functioning as expected. We’ll continue to monitor closely to ensure ongoing stability and performance. Thank you for your patience while recovery efforts were completed.

  7. resolved Nov 08, 2025, 12:11 AM UTC

    This issue is now fully resolved.

Read the full incident report →

Critical October 20, 2025

Zeta Marketing Platform is currently experiencing a service disruption due to an ongoing AWS outage

Detected by Pingoru
Oct 20, 2025, 09:51 AM UTC
Resolved
Oct 21, 2025, 08:35 AM UTC
Duration
22h 43m
Affected: FTP ServiceAuth APIWeb ApplicationPlatform AccessPeople APIEvent ServiceData ImportEvents APIZeta MTA HealthAudience SegmentationExport ServiceCustomers APIEnd to End campaign serviceCampaignsRecommendationsReportsResources APIZync Pixel
Timeline · 22 updates

Read the full incident report →