Zeta incident

Zeta Marketing Platform is experiencing a service disruption in Visual Editor

Major Resolved View vendor source →

Zeta experienced a major incident on September 22, 2025 affecting Campaigns, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 10:18 PM UTC
Resolved
Sep 23, 2025, 01:04 AM UTC
Duration
2h 46m
Detected by Pingoru
Sep 22, 2025, 10:18 PM UTC

Affected components

Campaigns

Update timeline

  1. investigating Sep 22, 2025, 10:18 PM UTC

    Zeta Marketing Platform is experiencing a service disruption in our Visual Editor for a subset of users. We are actively working to identify the issue (impact and cause). Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

  2. identified Sep 23, 2025, 12:29 AM UTC

    We've identified the root cause of the Visual Editor issue preventing some users from saving changes. Our team has deployed a fix and will continue to share updates as we move toward resolution.

  3. resolved Sep 23, 2025, 01:04 AM UTC

    This incident has been fully resolved, and users should now be able to save changes in the Visual Editor. We will continue monitoring closely to ensure ongoing stability.