Is Zeta down?

The Zeta Marketing Platform (US Platform) is currently experiencing a disruption preventing all users from accessing the web interface. Other services are functional. Our team is actively investigating and working to restore functionality as soon as possible.

UPDATE: The Zeta Marketing Platform web interface is now accessible for all users. Our teams have identified and remediated the disruption. We are continuing to monitor the system closely and will provide a final summary when fully resolved.

RESOLVED: The issue has been fully resolved. The Zeta Marketing Platform is now fully accessible for all users. We are closely monitoring for any further issues. Thank you for your patience throughout this incident.

The Zeta Marketing Platform (US) is currently experiencing elevated processing latency affecting some real-time event-triggered messages. Events continue to be ingested normally, and the impact is limited to downstream Experience Engine processing. Our engineering team has identified the degradation and is actively working to restore normal processing times. We will provide additional updates as the investigation and remediation progress.

The engineering team has identified the underlying issue, and performance improvements have been observed. The team will continue to closely monitor the situation to ensure stability. As a result, the incident severity has been downgraded from Sev1 to Sev2.

Processing latency affecting real-time event-triggered messages has recovered, and event processing is now operating within normal levels. Our team has implemented corrective actions and are actively monitoring the platform to confirm continued stability and performance. We will provide additional updates if there are any significant changes.

The issue has been resolved, and all delayed events have been processed. Service performance has returned to normal, and affected systems are operating as expected. We will continue to monitor platform health and event exports to ensure continued stability. Thank you for your patience and understanding.

We have seen an indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

We are currently investigating an issue causing increased latency in background job processing within the Zeta Marketing Platform. As a result, customers may experience delays in campaign delivery, reports, data imports, and exports. Our teams are actively working to identify the root cause and restore normal processing times. We will provide further updates as soon as more information becomes available.

We identified the root cause of increased latency in platform processing and have implemented a fix. Pending jobs are now clearing, and processing rates have returned to normal. Affected queues have returned to normal.  Our teams continue to monitor recovery and validate performance. We will provide further updates as recovery progresses.

We have concluded monitoring for this incident. Campaign processing metrics are within normal operating ranges. This issue is fully resolved.

We have seen indication of a potential intermittent issue with Subscriber API timeout in the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

Following a detailed investigation, we have determined that the impact of the reported issue is more limited in scope than initially assessed. As a result, the issue has been reclassified as a non-outage (Severity 0/1) event. Please note that resolution efforts are still actively underway.

We have successfully resolved the issue affecting Subscriber API performance. The root cause was identified, and corrective measures have been implemented. Following validation, services are operating normally, and we continue to monitor the platform to ensure ongoing stability. As the issue has been resolved, this incident will now be closed.

The Zeta Marketing Platform is currently experiencing service degradation, impacting access to the Content Reporting page. Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service operations as quickly as possible. All other systems continue to operate properly.

We have identified the root cause of the service degradation impacting the Content Reporting page. We are actively implementing remediation measures and working to restore normal service functionality as quickly as possible. We will continue to provide periodic updates on our progress toward full resolution.

Remediation measures have been implemented, and the fix is currently undergoing validation and testing. Our teams continue to work toward restoring full service functionality as quickly as possible. We will continue to provide periodic updates on our progress toward full resolution.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Final validation and testing activities are currently underway within the test environment. Following successful validation, the fix will be deployed to the production environment. We will continue to provide updates on our progress toward full resolution.

The issue impacting the Content Reporting page has been resolved and service functionality has been fully restored. Our teams have completed validation and are continuing to monitor the platform to ensure ongoing stability and performance.

We are continuing to monitor for any further issues.

This incident has been resolved.