Zenscrape Outage History
Zenscrape is up right nowPingoru has recorded 267 incidents for Zenscrape: 58 in the last 12 months and 20 in the last 90 days.
Incidents, newest first
Minor January 5, 2026 Email Ticket Creation Delays 2h 39m Incoming email
Started Jan 05, 2026, 11:51 AM UTC· resolved Jan 05, 2026, 02:30 PM UTC
- investigating Jan 05, 2026, 11:51 AM UTC
A subset of customers may experience delays with incoming emails in the EU region. The team is actively working on mitigation steps and will provide updates as progress is made.
- investigating Jan 05, 2026, 01:00 PM UTC
Our engineers are prioritized on resolving the current EU email delays. We are monitoring the situation closely and will provide further updates shortly.
- resolved Jan 05, 2026, 02:30 PM UTC
The issue causing delays with incoming emails in the EU region has been resolved. We will continue to monitor the situation closely. Thank you for your patience.
Minor January 5, 2026 Incoming Email Processing Delay Affecting Ticket and Conversation Creation 4h 35m Incoming email
Started Jan 05, 2026, 06:30 AM UTC· resolved Jan 05, 2026, 11:05 AM UTC
- investigating Jan 05, 2026, 06:30 AM UTC
Customers in the EU Region may experience delays with Tickets and Conversation creations. Our team is actively investigating and working to resolve the delay.
- investigating Jan 05, 2026, 07:30 AM UTC
Our team is still actively working to resolve the issue causing delays with incoming emails in the EU region. We will share additional updates as progress is made.
- investigating Jan 05, 2026, 09:00 AM UTC
Our team remains actively engaged in resolving the issue causing delays with incoming emails in the EU region. We appreciate your continued patience and will provide further updates as soon as more information becomes available.
- resolved Jan 05, 2026, 11:05 AM UTC
The issue causing delays with incoming emails in the EU region has been successfully resolved. All services are now operating normally. Thank you for your patience and understanding.
Minor December 19, 2025 Performance Degradation due to third party service 15h 2m Dashboard, Tickets, Changes, Problems and 136 more
Started Dec 19, 2025, 02:48 PM UTC· resolved Dec 20, 2025, 05:50 AM UTC
- investigating Dec 19, 2025, 02:48 PM UTC
We are observing intermittent network performance issues with our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- investigating Dec 19, 2025, 04:30 PM UTC
We are currently awaiting further updates from our third‑party service provider. Our team remains engaged and will share additional information as soon as it becomes available.
- monitoring Dec 19, 2025, 05:30 PM UTC
Our third‑party service provider has implemented a fix, and we are continuing to monitor system performance to ensure stability. We will provide further updates if any issues are observed.
- monitoring Dec 19, 2025, 07:30 PM UTC
Our team is actively monitoring the situation while awaiting updates from the third-party service provider.We will provide the next update once more details are available.
- monitoring Dec 19, 2025, 09:30 PM UTC
We are actively monitoring services with our third-party provider and will update once the issue is resolved.
- monitoring Dec 20, 2025, 12:30 AM UTC
We are continuing to monitor the services with our third-party provider. We will provide a final update as soon as the issue is fully resolved.
- investigating Dec 20, 2025, 02:30 AM UTC
All our services are currently operating normally, with no traffic issues observed at our end for the past 10 hours. However, this status page remains open as the third‑party service provider's status page has not yet been marked as fully resolved. We will close this incident once the issue is officially resolved on their end.
- resolved Dec 20, 2025, 05:50 AM UTC
Our systems have been stable since Dec 19, 2025, 23:10 IST, and monitoring dashboards continue to show normal performance. As a result, we are resolving this incident on our status page. We will continue to monitor closely while awaiting official confirmation of full resolution from our third‑party service provider. We appreciate your patience as we remain attentive and continue monitoring our systems.
Minor December 19, 2025 Performance Degradation due to third party service 3h 15m Dashboard, Tickets, Changes, Problems and 136 more
Started Dec 19, 2025, 10:40 AM UTC· resolved Dec 19, 2025, 01:55 PM UTC
- investigating Dec 19, 2025, 10:40 AM UTC
We are currently experiencing an issue with a third-party service provider that is impacting our product functionality. We will provide more updates shortly.
- investigating Dec 19, 2025, 11:50 AM UTC
We are working closely with the third-party service provider to resolve the issue and will keep you updated on the status.
- monitoring Dec 19, 2025, 01:00 PM UTC
Our third-party service provider has implemented a fix, and we are closely monitoring the situation to confirm service stability. We will continue to provide updates as needed.
- resolved Dec 19, 2025, 01:55 PM UTC
The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.
Major December 5, 2025 Major Outage due to third party service 23m Dashboard, Tickets, Changes, Problems and 60 more
Started Dec 05, 2025, 08:48 AM UTC· resolved Dec 05, 2025, 09:11 AM UTC
- investigating Dec 05, 2025, 08:48 AM UTC
We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.
- resolved Dec 05, 2025, 09:11 AM UTC
The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.
Minor December 2, 2025 Timeout errors while accessing Freshservice 3m Dashboard, Analytics, Tickets, Changes and 12 more
Started Dec 02, 2025, 03:50 PM UTC· resolved Dec 02, 2025, 03:53 PM UTC
- investigating Dec 02, 2025, 03:50 PM UTC
A subset of customers experienced intermittent timeout while accessing Freshservice, including latency. The impact was temporary and automatically resolved within a few minutes after service stabilization.
- resolved Dec 02, 2025, 03:53 PM UTC
Major December 1, 2025 Issue while accessing Freshservice in US region 11m Dashboard, Analytics, Tickets, Changes and 31 more
Started Dec 01, 2025, 01:39 PM UTC· resolved Dec 01, 2025, 01:50 PM UTC
- investigating Dec 01, 2025, 01:39 PM UTC
Customers in the US region may have experienced access issues with Freshservice. Our team immediately identified and fixed the issue, and all services have been fully restored. We continue to closely monitor the situation.
- resolved Dec 01, 2025, 01:50 PM UTC
Minor November 18, 2025 Performance Degradation due to third party service 2h 54m Dashboard, Tickets, Changes, Problems and 60 more
Started Nov 18, 2025, 11:48 AM UTC· resolved Nov 18, 2025, 02:42 PM UTC
- investigating Nov 18, 2025, 11:48 AM UTC
We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.
- in progress Nov 18, 2025, 01:00 PM UTC
We are working closely with the third-party service provider to fix the issue and will update you once services are restored.
- resolved Nov 18, 2025, 02:42 PM UTC
The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.
Minor November 10, 2025 Performance Degradation with Canned Responses and Solution Articles 10h 5m Tickets, Tickets
Started Nov 10, 2025, 01:30 PM UTC· resolved Nov 10, 2025, 11:35 PM UTC
- investigating Nov 10, 2025, 01:30 PM UTC
We are currently experiencing an issue where Canned Responses and Solution Articles are unresponsive for subset of customers when replying to tickets. Our engineering team is actively investigating the cause and working to restore full functionality.
- investigating Nov 10, 2025, 09:30 PM UTC
Our engineering team is continuing to work on resolving the issue affecting Canned Responses and Solution Articles on the ticket reply page. These options may still be unresponsive for some customers. We are actively investigating and testing fixes to ensure full functionality is restored as soon as possible.
- identified Nov 10, 2025, 10:30 PM UTC
We have identified the cause of the issue affecting Canned Responses and Solution Articles on the ticket reply page. Our engineering team is now working on implementing a fix to restore full functionality.
- resolved Nov 10, 2025, 11:35 PM UTC
The problem impacting Canned Responses and Solution Articles on the ticket reply page has been successfully resolved. Our engineering team applied a fix to address the root cause, and all features are now operating normally.
Major October 20, 2025 Partial Outage due to our Cloud provider 12h 24m Dashboard, Analytics, Tickets, Changes and 13 more
Started Oct 20, 2025, 07:11 AM UTC· resolved Oct 20, 2025, 07:35 PM UTC
- investigating Oct 20, 2025, 07:11 AM UTC
We are currently investigating issues affecting our services hosted on our cloud provider. Users may experience degraded performance or service interruptions during this time. Our team is actively working with the cloud provider team to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available
- investigating Oct 20, 2025, 08:00 AM UTC
We are still experiencing service issues and are closely working with our cloud provider to resolve them. Our teams continue to treat this as a high-priority incident and are actively working toward full recovery. Further updates will be shared as we make progress.
- investigating Oct 20, 2025, 08:45 AM UTC
The issue is being addressed by our cloud provider. We are actively monitoring the situation and staying in close contact for timely updates.
- identified Oct 20, 2025, 09:30 AM UTC
Our engineers and provider teams are continuing their work toward recovery. We appreciate your patience and will share the next update as soon as we have more details.
- identified Oct 20, 2025, 10:00 AM UTC
We are seeing early signs of recovery. Our cloud provider is actively working toward full restoration. We will keep you updated on the status.
- monitoring Oct 20, 2025, 11:00 AM UTC
Our cloud provider has nearly restored their services, and we are seeing recovery on our end as well. We are continuing to monitor the situation and will provide a next update once we receive confirmation from the provider.
- monitoring Oct 20, 2025, 12:00 PM UTC
Some dependent issues persist following the original outage at our cloud provider. We are monitoring the situation and will share updates as they become available.
- monitoring Oct 20, 2025, 01:30 PM UTC
Our cloud provider is still working to resolve the remaining issues, which continue to impact some of our services. We will provide further updates as they become available.
- monitoring Oct 20, 2025, 04:00 PM UTC
Our cloud provider has pinpointed the cause of the remaining service disruptions and is working to resolve them. We'll continue to monitor the situation and provide updates as they become available.
- monitoring Oct 20, 2025, 05:00 PM UTC
The cloud provider has implemented additional measures to resolve the issue. We will keep monitoring the situation and provide updates as soon as they are available.
- investigating Oct 20, 2025, 06:02 PM UTC
We have started observing issues with webapp module in Freshservice. Our teams are working closely with our cloud provider to address and resolve them.
- investigating Oct 20, 2025, 07:00 PM UTC
Our cloud provider is still working to resolve the issue. We are monitoring the situation closely and will provide the next update within the next two hours
- investigating Oct 20, 2025, 07:30 PM UTC
Our cloud provider has implemented the fix, and all our services have been fully restored. We will continue to monitor the situation closely over the next few hours to ensure stability. The status page will be marked as resolved once we receive final confirmation from our service provider.
- resolved Oct 20, 2025, 07:35 PM UTC
The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while we worked with our provider to restore full functionality.
Minor October 7, 2025 Observing slowness while accessing the portal 1h 5m Dashboard, Analytics, Tickets, Changes and 12 more
Started Oct 07, 2025, 08:05 AM UTC· resolved Oct 07, 2025, 09:10 AM UTC
- investigating Oct 07, 2025, 08:05 AM UTC
We are currently aware of an ongoing maintenance activity with our service provider that may cause increased latency for a subset of customers in the US region when accessing the application. Our teams are monitoring the situation closely, and we will provide updates as the maintenance progresses
- resolved Oct 07, 2025, 09:10 AM UTC
Ongoing maintenance activity with our third party service provider has been completed, and the issue is now resolved.
Minor October 2, 2025 Search issue in Freshservice due to Third‑party service provider 10m Search
Started Oct 02, 2025, 02:25 PM UTC· resolved Oct 02, 2025, 02:35 PM UTC
- investigating Oct 02, 2025, 02:25 PM UTC
Customers may have experienced performance issues with the search functionality in Freshservice due to an issue with a third‑party service provider. This has been resolved, and the search functionality is now working as expected.
- resolved Oct 02, 2025, 02:55 PM UTC
Major August 25, 2025 Customer Login Failure Issue ( Intermittent ) 15m Login
Started Aug 25, 2025, 06:34 PM UTC· resolved Aug 25, 2025, 06:49 PM UTC
- investigating Aug 25, 2025, 06:34 PM UTC
A subset of customers was seeing intermittent login failures between 12:04 AM and 12:19 AM IST. The issue is resolved now and login functionality working normal.
- resolved Aug 25, 2025, 06:49 PM UTC
Minor August 21, 2025 Impact in Search functionality in Freshservice 2h 20m Search
Started Aug 21, 2025, 05:25 PM UTC· resolved Aug 21, 2025, 07:45 PM UTC
- investigating Aug 21, 2025, 05:25 PM UTC
We are aware that some customers may be experiencing intermittent issues while using the search option in Freshservice. Our team is actively investigating the cause and working to restore full functionality at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience.
- investigating Aug 21, 2025, 05:55 PM UTC
Our team is closely working with the service provider to resolve the problem and restore normal functionality at the earliest. We will continue to share updates as we have them. We appreciate your patience and sincerely apologize for the inconvenience.
- investigating Aug 21, 2025, 07:26 PM UTC
Due to an ongoing issue with our service provider, customers in certain locations from US region may experience latency while accessing the application.
- resolved Aug 21, 2025, 07:45 PM UTC
The issue has been resolved by our third-party service provider, and all services are now operating normally.
Minor August 4, 2025 Latency experienced when accessing Freshservice in the EUC region 13m Dashboard, Tickets, Changes, Problems and 31 more
Started Aug 04, 2025, 10:35 AM UTC· resolved Aug 04, 2025, 10:48 AM UTC
- investigating Aug 04, 2025, 10:35 AM UTC
We experienced increased latency in Freshservice EUC region, which may have led to slower response times across the application. The issue was caused by a network problem with a third-party service provider, but it has now been resolved.
- resolved Aug 04, 2025, 10:48 AM UTC
Minor July 31, 2025 Issues in loading Freshservice 1h 34m Search
Started Jul 31, 2025, 01:46 PM UTC· resolved Jul 31, 2025, 03:20 PM UTC
- investigating Jul 31, 2025, 01:46 PM UTC
Customers may experience partial issues accessing custom filters in List View, Tickets, and Dashboards. Our team is actively working on resolving this with high priority.
- in progress Jul 31, 2025, 02:30 PM UTC
Our engineering team has restored the custom filters in the List View and is actively working on full restoration for Tickets. We will keep you updated on the progress.
- in progress Jul 31, 2025, 03:00 PM UTC
Our engineering team is actively working to resolve the ticket sync issues. We will provide updates as we progress.
- resolved Jul 31, 2025, 03:20 PM UTC
The issue has been resolved and all services have been restored to normal operation.
Major July 31, 2025 Issues in loading Freshservice 25m Search
Started Jul 31, 2025, 01:20 PM UTC· resolved Jul 31, 2025, 01:45 PM UTC
- investigating Jul 31, 2025, 01:20 PM UTC
Customers would experience issues in accessing various pages in freshservice, including dashboard, list view for tickets and changes. Our Engineering team is actively working on resolving the issue.
- resolved Jul 31, 2025, 01:45 PM UTC
Our engineering team has applied a temporary fix, and the issue has now been resolved.
Major July 23, 2025 Mismatch of Ticket List view filters 3h 59m Dashboard, Tickets
Started Jul 23, 2025, 10:45 PM UTC· resolved Jul 24, 2025, 02:44 AM UTC
- investigating Jul 23, 2025, 10:45 PM UTC
Ticket List view shows incorrect count of tickets to the applied filters
- investigating Jul 23, 2025, 11:30 PM UTC
We’re continuing to investigate the issue.Our team is actively working on identifying the root cause and implementing a fix. We’ll share further updates.
- investigating Jul 24, 2025, 01:30 AM UTC
Our investigation is ongoing. The team has made progress and is working on a solution. We will provide additional updates as soon as more information is available. Thank you for your patience.
- resolved Jul 24, 2025, 02:44 AM UTC
Customers from the AU region may have experienced issues with Ticket List view not matching the Filters applied. This issue has now been resolved.
Minor July 21, 2025 Issue in Analytics 55m Analytics
Started Jul 21, 2025, 08:44 AM UTC· resolved Jul 21, 2025, 09:39 AM UTC
- investigating Jul 21, 2025, 08:44 AM UTC
We had a degraded performance in the Analytics module. Analytics module has been successfully resolved. All services are now operating normally.
- resolved Jul 21, 2025, 09:39 AM UTC
Major July 16, 2025 Intermittent login failures 4h 11m Login, Login
Started Jul 16, 2025, 11:55 AM UTC· resolved Jul 16, 2025, 04:06 PM UTC
- investigating Jul 16, 2025, 11:55 AM UTC
A subset of customers seeing intermittent login failures and our engineering team is actively working on it.
- investigating Jul 16, 2025, 12:00 PM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating Jul 16, 2025, 01:00 PM UTC
Our engineering team is still debugging the issue and actively working towards a resolution. We’ll share updates as soon as we have more information.
- identified Jul 16, 2025, 02:30 PM UTC
Our team has identified the issue and is actively working on resolving it with high priority. We’ll keep you updated on the progress.
- resolved Jul 16, 2025, 04:06 PM UTC
The issues with login have been fixed by our engineering team and the customers will be able to access the portal without any issues.
Minor June 30, 2025 Delay in workflow executions / notifications after approval was requested/approved/rejected 2h 46m Workflow
Started Jun 30, 2025, 10:50 AM UTC· resolved Jun 30, 2025, 01:36 PM UTC
- investigating Jun 30, 2025, 10:50 AM UTC
Customers were experiencing latency issues with workflow executions, where workflows remained stalled even after approval actions were completed. Our team has now resolved this issue.
- resolved Jun 30, 2025, 01:36 PM UTC
Major May 13, 2025 Unable to access Freshservice 5m Dashboard, Analytics, Tickets, Changes and 31 more
Started May 13, 2025, 02:30 PM UTC· resolved May 13, 2025, 02:35 PM UTC
- investigating May 13, 2025, 02:30 PM UTC
Due to issue in our Third party services Customers from the US region may have experienced issues accessing the Freshservice instance. This issue has now been resolved.
- resolved May 13, 2025, 02:35 PM UTC
Major May 2, 2025 Intermittent Issue while accessing Freshservice 23m Dashboard, Tickets, Changes, Problems and 31 more
Started May 02, 2025, 10:40 AM UTC· resolved May 02, 2025, 11:03 AM UTC
- investigating May 02, 2025, 10:40 AM UTC
The issue impacting access to Freshservice from the EUC POD was due to a service disruption from our upstream provider, Cloudflare. They have identified and resolved the issue on their end. Access to Freshservice has been fully restored, and services are now operating normally. For more details, you can refer to Cloudflare's official status update here: Cloudflare Incident Report. https://www.cloudflarestatus.com/incidents/t785s74j57gs
- resolved May 02, 2025, 11:03 AM UTC
Minor March 20, 2025 Performance Degradation with Analytics 13h 45m Analytics
Started Mar 20, 2025, 04:00 AM UTC· resolved Mar 20, 2025, 05:45 PM UTC
- investigating Mar 20, 2025, 04:00 AM UTC
We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible.
- investigating Mar 20, 2025, 10:00 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating Mar 20, 2025, 03:30 PM UTC
Our engineering team is actively involved in resolving the issue, more updates to follow.
- investigating Mar 20, 2025, 04:30 PM UTC
Our third-party service provider has confirmed the issue, and our engineering team is actively working with them to resolve it. We’ll share updates as soon as we have more information.
- resolved Mar 20, 2025, 05:45 PM UTC
The third-party issue has been resolved, and normal operations have been fully restored. We appreciate your patience throughout this process and will continue to monitor the situation to ensure ongoing stability.
Major March 19, 2025 Analytics Reports are slow to load in US region 6h 42m Analytics
Started Mar 19, 2025, 02:22 PM UTC· resolved Mar 19, 2025, 09:05 PM UTC
- investigating Mar 19, 2025, 02:22 PM UTC
Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are seeing pages slow to load in US.
- investigating Mar 19, 2025, 04:00 PM UTC
Due to the ongoing issue with Snowflake, data loading will be delayed until the problem is resolved. We are collaborating closely with the Snowflake team to address the issue as quickly as possible.
- investigating Mar 19, 2025, 04:30 PM UTC
According to the latest update from Snowflake, several other services within analytics are also affected. Snowflake has identified the root cause of the issue and is currently working on developing and implementing a solution to restore service.
- investigating Mar 19, 2025, 05:36 PM UTC
Snowflake is continuing to work on resolving the analytics issue, and we will provide the next update as soon as we hear from the Snowflake team.
- investigating Mar 19, 2025, 08:30 PM UTC
We are pleased to inform you that our analytics system has successfully recovered. Our team is currently working on data ingestion, and we anticipate resolving the status page once this process is completed. Thank you for your patience and understanding.
- resolved Mar 19, 2025, 09:05 PM UTC
We are pleased to announce that the issues with our analytics system have been fully resolved. The data ingestion process has been successfully completed, and all services are now operating normally. We are continuing to have this closely monitored.