Zenscrape incident

Latency experienced when accessing Freshservice in the EUC region

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on August 4, 2025 affecting Dashboard and Tickets and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 10:35 AM UTC
Resolved
Aug 04, 2025, 10:48 AM UTC
Duration
13m
Detected by Pingoru
Aug 04, 2025, 10:35 AM UTC

Affected components

DashboardTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert ManagementAutomation

Update timeline

  1. investigating Aug 04, 2025, 10:35 AM UTC

    We experienced increased latency in Freshservice EUC region, which may have led to slower response times across the application. The issue was caused by a network problem with a third-party service provider, but it has now been resolved.

  2. resolved Aug 04, 2025, 10:48 AM UTC