Zenscrape experienced a major incident on July 31, 2025 affecting Search, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Search
Update timeline
- investigating Jul 31, 2025, 01:20 PM UTC
Customers would experience issues in accessing various pages in freshservice, including dashboard, list view for tickets and changes. Our Engineering team is actively working on resolving the issue.
- resolved Jul 31, 2025, 01:45 PM UTC
Our engineering team has applied a temporary fix, and the issue has now been resolved.