Zenscrape incident
Impact in Search functionality in Freshservice
Zenscrape experienced a minor incident on August 21, 2025 affecting Search, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 05:25 PM UTC
We are aware that some customers may be experiencing intermittent issues while using the search option in Freshservice. Our team is actively investigating the cause and working to restore full functionality at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience.
- investigating Aug 21, 2025, 05:55 PM UTC
Our team is closely working with the service provider to resolve the problem and restore normal functionality at the earliest. We will continue to share updates as we have them. We appreciate your patience and sincerely apologize for the inconvenience.
- investigating Aug 21, 2025, 07:26 PM UTC
Due to an ongoing issue with our service provider, customers in certain locations from US region may experience latency while accessing the application.
- resolved Aug 21, 2025, 07:45 PM UTC
The issue has been resolved by our third-party service provider, and all services are now operating normally.