Zenscrape incident
Performance Degradation due to third party service
Zenscrape experienced a minor incident on December 19, 2025 affecting Dashboard and Tickets and 1 more component, lasting 15h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2025, 02:48 PM UTC
We are observing intermittent network performance issues with our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- investigating Dec 19, 2025, 04:30 PM UTC
We are currently awaiting further updates from our third‑party service provider. Our team remains engaged and will share additional information as soon as it becomes available.
- monitoring Dec 19, 2025, 05:30 PM UTC
Our third‑party service provider has implemented a fix, and we are continuing to monitor system performance to ensure stability. We will provide further updates if any issues are observed.
- monitoring Dec 19, 2025, 07:30 PM UTC
Our team is actively monitoring the situation while awaiting updates from the third-party service provider.We will provide the next update once more details are available.
- monitoring Dec 19, 2025, 09:30 PM UTC
We are actively monitoring services with our third-party provider and will update once the issue is resolved.
- monitoring Dec 20, 2025, 12:30 AM UTC
We are continuing to monitor the services with our third-party provider. We will provide a final update as soon as the issue is fully resolved.
- investigating Dec 20, 2025, 02:30 AM UTC
All our services are currently operating normally, with no traffic issues observed at our end for the past 10 hours. However, this status page remains open as the third‑party service provider's status page has not yet been marked as fully resolved. We will close this incident once the issue is officially resolved on their end.
- resolved Dec 20, 2025, 05:50 AM UTC
Our systems have been stable since Dec 19, 2025, 23:10 IST, and monitoring dashboards continue to show normal performance. As a result, we are resolving this incident on our status page. We will continue to monitor closely while awaiting official confirmation of full resolution from our third‑party service provider. We appreciate your patience as we remain attentive and continue monitoring our systems.