Zenscrape incident
Incoming Email Processing Delay Affecting Ticket and Conversation Creation
Zenscrape experienced a minor incident on January 5, 2026 affecting Incoming email, lasting 4h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 05, 2026, 06:30 AM UTC
Customers in the EU Region may experience delays with Tickets and Conversation creations. Our team is actively investigating and working to resolve the delay.
- investigating Jan 05, 2026, 07:30 AM UTC
Our team is still actively working to resolve the issue causing delays with incoming emails in the EU region. We will share additional updates as progress is made.
- investigating Jan 05, 2026, 09:00 AM UTC
Our team remains actively engaged in resolving the issue causing delays with incoming emails in the EU region. We appreciate your continued patience and will provide further updates as soon as more information becomes available.
- resolved Jan 05, 2026, 11:05 AM UTC
The issue causing delays with incoming emails in the EU region has been successfully resolved. All services are now operating normally. Thank you for your patience and understanding.