Zenscrape incident

Issue while accessing Freshservice in US region

Major Resolved View vendor source →

Zenscrape experienced a major incident on December 1, 2025 affecting Dashboard and Analytics and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 01:39 PM UTC
Resolved
Dec 01, 2025, 01:50 PM UTC
Duration
11m
Detected by Pingoru
Dec 01, 2025, 01:39 PM UTC

Affected components

DashboardAnalyticsTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert Management

Update timeline

  1. investigating Dec 01, 2025, 01:39 PM UTC

    Customers in the US region may have experienced access issues with Freshservice. Our team immediately identified and fixed the issue, and all services have been fully restored. We continue to closely monitor the situation.

  2. resolved Dec 01, 2025, 01:50 PM UTC