Zenscrape incident

Observing slowness while accessing the portal

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on October 7, 2025 affecting Dashboard and Analytics and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 08:05 AM UTC
Resolved
Oct 07, 2025, 09:10 AM UTC
Duration
1h 5m
Detected by Pingoru
Oct 07, 2025, 08:05 AM UTC

Affected components

DashboardAnalyticsTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert Management

Update timeline

  1. investigating Oct 07, 2025, 08:05 AM UTC

    We are currently aware of an ongoing maintenance activity with our service provider that may cause increased latency for a subset of customers in the US region when accessing the application. Our teams are monitoring the situation closely, and we will provide updates as the maintenance progresses

  2. resolved Oct 07, 2025, 09:10 AM UTC

    Ongoing maintenance activity with our third party service provider has been completed, and the issue is now resolved.