Zenscrape incident

Search issue in Freshservice due to Third‑party service provider

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on October 2, 2025 affecting Search, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 02:25 PM UTC
Resolved
Oct 02, 2025, 02:35 PM UTC
Duration
10m
Detected by Pingoru
Oct 02, 2025, 02:25 PM UTC

Affected components

Search

Update timeline

  1. investigating Oct 02, 2025, 02:25 PM UTC

    Customers may have experienced performance issues with the search functionality in Freshservice due to an issue with a third‑party service provider. This has been resolved, and the search functionality is now working as expected.

  2. resolved Oct 02, 2025, 02:55 PM UTC