Zenscrape incident

Mismatch of Ticket List view filters

Major Resolved View vendor source →

Zenscrape experienced a major incident on July 23, 2025 affecting Dashboard and Tickets, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 10:45 PM UTC
Resolved
Jul 24, 2025, 02:44 AM UTC
Duration
3h 59m
Detected by Pingoru
Jul 23, 2025, 10:45 PM UTC

Affected components

DashboardTickets

Update timeline

  1. investigating Jul 23, 2025, 10:45 PM UTC

    Ticket List view shows incorrect count of tickets to the applied filters

  2. investigating Jul 23, 2025, 11:30 PM UTC

    We’re continuing to investigate the issue.Our team is actively working on identifying the root cause and implementing a fix. We’ll share further updates.

  3. investigating Jul 24, 2025, 01:30 AM UTC

    Our investigation is ongoing. The team has made progress and is working on a solution. We will provide additional updates as soon as more information is available. Thank you for your patience.

  4. resolved Jul 24, 2025, 02:44 AM UTC

    Customers from the AU region may have experienced issues with Ticket List view not matching the Filters applied. This issue has now been resolved.