Zenscrape Outage History

Started Mar 04, 2025, 02:20 PM UTC· resolved Mar 04, 2025, 05:16 PM UTC

1. investigating Mar 04, 2025, 02:20 PM UTC

   There is a current issue impacting the execution of workflows, causing potential delays for some customers specifically related to approval events. This issue is affecting tickets that have successfully completed the approval process. Our engineering team is actively investigating this matter, and we will continue to share updates as they become available.

2. resolved Mar 04, 2025, 05:16 PM UTC

   The issue has been resolved, and approval workflows are now proceeding as usual. We are closely monitoring the situation.

Read the full incident report →

Started Mar 01, 2025, 08:40 PM UTC· resolved Mar 01, 2025, 09:45 PM UTC

1. investigating Mar 01, 2025, 08:40 PM UTC

   Customers may encounter the mailbox error: "Freshservice custom mailbox error - Authentication Failure (Incorrect credentials) due to the Microsoft outage" To resolve this issue, Customers are advised to click the Authenticate button to re-authenticate the mailbox service. This should restore functionality. Please reach out to our support Team for further help if needed. Solution link: https://support.freshservice.com/en/support/solutions/articles/50000002985-reauthorization-of-custom-mailbox

2. resolved Mar 01, 2025, 09:45 PM UTC

Read the full incident report →

Started Feb 11, 2025, 10:06 PM UTC· resolved Feb 11, 2025, 10:13 PM UTC

1. investigating Feb 11, 2025, 10:06 PM UTC

   Customers may have experienced difficulties in creating and updating alerts between 03:36 and 03:43 IST. There were also issues with viewing and modifying alerts in the UI during this period. The issue has been resolved, and all systems are now fully operational.

2. resolved Feb 11, 2025, 10:13 PM UTC

Read the full incident report →

Started Feb 01, 2025, 11:08 AM UTC· resolved Feb 01, 2025, 11:40 AM UTC

1. investigating Feb 01, 2025, 11:08 AM UTC

   Customers might have faced issues in receiving on-call notifications on new assignments or reassignments during the time 16:38 to 17:10 IST. Already triggered on-call notifications and escalation policies weren’t impacted. There were some trouble in viewing/updating the on-call schedules as well in UI. The issue is resolved and everything is operational.

2. resolved Feb 01, 2025, 11:40 AM UTC

Read the full incident report →

Started Jan 22, 2025, 07:48 AM UTC· resolved Jan 22, 2025, 09:21 AM UTC

1. investigating Jan 22, 2025, 07:48 AM UTC

   We are currently experiencing issues with logging into the Freshservice portal. Our developers are actively working on resolving this. Further updates will be shared as soon as possible.Please note that this issue is specific to Freshworks login. Thank you for your patience

2. in progress Jan 22, 2025, 08:30 AM UTC

   Our engineering team is actively working on the issue. Further updates will be provided as we gather more information.

3. resolved Jan 22, 2025, 09:21 AM UTC

   The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.

Read the full incident report →

Started Nov 27, 2024, 05:50 AM UTC· resolved Nov 27, 2024, 06:42 AM UTC

1. investigating Nov 27, 2024, 05:50 AM UTC

   Some customers in the IND region experienced 500 errors when accessing workflows, agent/requester profiles, and service items; the issue has been identified and is resolved.

2. resolved Nov 27, 2024, 06:42 AM UTC

Read the full incident report →

Started Nov 26, 2024, 05:20 AM UTC· resolved Nov 26, 2024, 12:37 PM UTC

1. investigating Nov 26, 2024, 05:20 AM UTC

   Our engineering team is currently investigating an issue where some customers may be experiencing difficulties accessing the support portal. This issue impacts only a specific set of customers who are using Support Portal V2 without the No-Code Portal feature enabled. We are working to resolve this as quickly as possible and will provide updates as more information becomes available. Thank you for your patience.

2. identified Nov 26, 2024, 06:30 AM UTC

   Our engineering team is working on it with high priority and we will keep you posted with further updates.

3. monitoring Nov 26, 2024, 09:30 AM UTC

   Our engineering team has recognized the problem and is in the process of implementing a fix. We will provide you with additional updates as they become available.

4. resolved Nov 26, 2024, 12:37 PM UTC

   Our engineering team has resolved the accessibility issues with the support portal, and customers can now access it without any problems. Thank you for your patience.

Read the full incident report →

Started Nov 25, 2024, 02:16 PM UTC· resolved Nov 26, 2024, 03:56 AM UTC

1. investigating Nov 25, 2024, 02:16 PM UTC

   The Microsoft Office 365 mailbox service is experiencing degradation, impacting email functionality. Customers can check for updates on the Azure portal under Admin > Service Health. It is recommended that customers raise support cases with Microsoft Support for assistance.

2. investigating Nov 25, 2024, 11:30 PM UTC

   The issue with Microsoft Office 365 is still in the recovery phase. We are actively monitoring the progress and will provide updates here as soon as it is resolved.

3. resolved Nov 26, 2024, 03:56 AM UTC

   The problem with Microsoft's Office 365 (O365) has been fixed, and email functionality has returned to normal. Our team has verified that all the previously failed mailboxes have been restored.

Read the full incident report →

Started Nov 18, 2024, 11:22 AM UTC· resolved Nov 18, 2024, 12:59 PM UTC

1. investigating Nov 18, 2024, 11:22 AM UTC

   Few customers will be having an issue with email delivery for few emails due to an ongoing issue. Our engineering team is actively looking into this.

2. resolved Nov 18, 2024, 12:59 PM UTC

   The issue has now been resolved, and pending emails/notifications are being retried and will be sent successfully.

Read the full incident report →