Zapiet Outage History

We are currently migrating Zapiet - Rates by Distance production to Laravel Cloud. During the migration: - Rates will continue to generate as normal. - Merchants will be unable to make changes to their Zapiet - Rates by Distance settings until the migration is complete. We will provide further updates as the migration progresses and confirm once the transfer is complete. Thank you for your patience.

RESOLVED The migration of Zapiet - Rates by Distance production to Laravel Cloud has been successfully completed. All services are now operating normally, and merchants can make changes to their Zapiet - Rates by Distance settings as usual. Thank you for your patience while we completed the migration.

We are currently investigating an issue where some stores may not see rates generated by our app appear at checkout. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide an update as soon as we have more information. In the meantime, to ensure your customers can continue to check out, we recommend adding a temporary static shipping rate in your Shopify shipping settings, or if you use Zapiet - Rates by Distance to generate delivery rates for Zapiet - Pickup + Delivery, you can add a delivery rate within the app.

We've released a fix and rates should now be generating as expected on your store. If you notice any issues, please do not hesitate to reach out to our support team. You can remove any temporary rates that were added so your customers can check out.

We appear to be experiencing network issues related to one of our service providers, which may cause temporary problems accessing Pickup + Delivery and Rates by Zip Code. We are currently investigating and will provide an update as soon as we have more information.

A fix for the checkout issue has now been released. To restore checkout functionality, you will need to sign in to your Shopify admin and open the Eats app. As part of a security update, this step is required before the checkout button will begin working again. Once you have opened the Eats app, customers will be able to complete checkout as expected. Thank you for your patience while we worked to resolve this issue.

We are currently investigating an issue affecting Product Options, where the app may not be functioning as expected for some merchants. Our team has identified the cause and is actively working to restore normal service as quickly as possible. We apologize for the inconvenience and will provide another update as soon as more information becomes available.

We've identified the cause of the issue affecting Zapiet - Product Options and are now in active recovery. An issue with the app's access tokens meant Product Options was unable to load correctly for some stores. We have resolved the underlying cause and are progressively restoring service across all affected stores. We'll post a further update once recovery is fully complete and we've confirmed everything is operating as expected. Thank you for your patience.

We're currently carrying out maintenance to improve our services. During this time, rates may be temporarily affected or unavailable. If you notice your rates are not generating, you can temporarily add a static rate in your Shopify shipping profile to ensure customers can still check out. We apologise for any inconvenience and appreciate your patience while we complete this work. Thank you for your understanding.

We are currently experiencing an issue with increased delays with the Zapiet - Rates by Zip Code app and its menu items. We are currently carrying out essential maintenance to address this issue.

We've identified the source of the delays and have made optimizations to fix and improve the overall speed of the app.

We are currently experiencing an issue where merchants are unable to open the Zapiet - Rates by Zip Code app and its menu items. Rates at checkout remain functional.

We have identified and resolved the underlying issue affecting access to the Zapiet - Rates by Zip Code app and its menu items. Services are currently recovering, and we are monitoring the situation closely to ensure full functionality is restored for all merchants. Rates at checkout continue to function as expected. We will provide another update once recovery is complete.

We are currently investigating an issue affecting POS for merchants using the “Ignore app settings on POS and show all available dates and products” setting. If you experience any issues, please temporarily disable this setting or use Shopify Draft Orders as a workaround to create orders while we investigate.

We are currently experiencing an issue in which some stores are having difficulty accessing our settings page. Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available.

We are currently investigating an issue where some stores may not see rates generated by our app appear at checkout. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide an update as soon as we have more information. In the meantime, to ensure your customers can continue to check out, we recommend adding a temporary static shipping rate in your Shopify shipping settings.