Zapiet Outage History

Zapiet is up right now

Zapiet had 24 outages in the last 2 years totaling 910h 40m of downtime — averaging 1 incident per month.

There were 24 Zapiet outages since June 1, 2025 totaling 910h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zapiet.com

Major June 3, 2026

Issue affecting access to the Zapiet - Rates by Zip Code app within Shopify admin panel

Detected by Pingoru
Jun 03, 2026, 07:28 PM UTC
Resolved
Jun 04, 2026, 06:45 PM UTC
Duration
23h 16m
Timeline · 3 updates
  1. investigating Jun 03, 2026, 07:28 PM UTC

    We are currently experiencing an issue where merchants are unable to open the Zapiet - Rates by Zip Code app and its menu items. Rates at checkout remain functional.

  2. investigating Jun 03, 2026, 09:14 PM UTC

    We have identified and resolved the underlying issue affecting access to the Zapiet - Rates by Zip Code app and its menu items. Services are currently recovering, and we are monitoring the situation closely to ensure full functionality is restored for all merchants. Rates at checkout continue to function as expected. We will provide another update once recovery is complete.

  3. resolved Jun 04, 2026, 06:45 PM UTC

    The issue affecting access to the Zapiet - Rates by Zip Code app has now been resolved. We are reviewing this incident and exploring additional safeguards to help prevent similar issues in the future. Thank you for your patience while we worked to resolve this.

Read the full incident report →

Major May 28, 2026

Potential POS setting issue

Detected by Pingoru
May 28, 2026, 08:29 PM UTC
Resolved
May 28, 2026, 08:29 PM UTC
Duration
—
Timeline · 1 update
  1. investigating May 28, 2026, 08:29 PM UTC

    We are currently investigating an issue affecting POS for merchants using the “Ignore app settings on POS and show all available dates and products” setting. If you experience any issues, please temporarily disable this setting or use Shopify Draft Orders as a workaround to create orders while we investigate.

Read the full incident report →

Major May 11, 2026

Issue affecting the access to our settings pages

Detected by Pingoru
May 11, 2026, 12:55 PM UTC
Resolved
May 11, 2026, 01:11 PM UTC
Duration
16m
Timeline · 2 updates
  1. investigating May 11, 2026, 12:55 PM UTC

    We are currently experiencing an issue in which some stores are having difficulty accessing our settings page. Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available.

  2. resolved May 11, 2026, 01:11 PM UTC

    We've now resolved the incident and all stores can access our settings pages. Thank you for your patience.

Read the full incident report →

Major April 22, 2026

Shipping rate generation issues (Carrier service API rates)

Detected by Pingoru
Apr 22, 2026, 01:24 PM UTC
Resolved
Apr 22, 2026, 02:44 PM UTC
Duration
1h 19m
Timeline · 2 updates
  1. investigating Apr 22, 2026, 01:24 PM UTC

    We are currently investigating an issue where some stores may not see rates generated by our app appear at checkout. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide an update as soon as we have more information. In the meantime, to ensure your customers can continue to check out, we recommend adding a temporary static shipping rate in your Shopify shipping settings.

  2. resolved Apr 22, 2026, 02:44 PM UTC

    The issue affecting shipping rates not appearing at checkout has now been resolved. This outage impacted a small number of merchants and was caused by a networking issue with one of our suppliers. The issue has since been fully resolved, and rates are now displaying as expected. We are currently reviewing this incident and exploring additional safeguards to help prevent similar issues in the future. Thank you for your patience while we worked to resolve this.

Read the full incident report →

Major April 15, 2026

Server error

Detected by Pingoru
Apr 15, 2026, 04:10 AM UTC
Resolved
Apr 15, 2026, 09:44 AM UTC
Duration
5h 33m
Timeline · 1 update
  1. resolved Apr 15, 2026, 09:44 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major February 18, 2026

Last Mile Delivery order statuses

Detected by Pingoru
Feb 18, 2026, 05:09 PM UTC
Resolved
Feb 19, 2026, 02:22 PM UTC
Duration
21h 12m
Timeline · 1 update
  1. resolved Feb 19, 2026, 02:22 PM UTC

    The core issue affecting **Last Mile Delivery (LMD)** carrier status updates has now been resolved. We are seeing status updates successfully syncing through from our LMD partners, and related fulfillment flows and notifications are operating normally. Our team will continue to monitor the system to ensure stability. Thank you for your patience and understanding while we worked to resolve this.

Read the full incident report →

Major February 4, 2026

Shopify inventory integration issues on some stores

Detected by Pingoru
Feb 04, 2026, 03:50 PM UTC
Resolved
Feb 04, 2026, 04:29 PM UTC
Duration
39m
Timeline · 1 update
  1. resolved Feb 04, 2026, 04:29 PM UTC

    The issue has been resolved and everything should be working normally now. A small number of stores were automatically moved to the newest version of our Shopify inventory integration. We have reverted that change, and product availability in the widget should be working as expected. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

Read the full incident report →

Major January 24, 2026

Issue affecting app features that use modals

Detected by Pingoru
Jan 24, 2026, 02:27 AM UTC
Resolved
Jan 28, 2026, 02:03 PM UTC
Duration
4d 11h
Timeline · 1 update
  1. resolved Jan 28, 2026, 02:03 PM UTC

    The issue affecting app features that use modals has been resolved. All services are operating normally, and merchants should no longer experience any errors. We apologize for any inconvenience this caused and appreciate your patience while we worked through this.

Read the full incident report →

Major January 22, 2026

Shopify shipping profiles (500 Error)

Detected by Pingoru
Jan 22, 2026, 03:22 AM UTC
Resolved
Jan 24, 2026, 02:10 AM UTC
Duration
1d 22h
Timeline · 1 update
  1. resolved Jan 24, 2026, 02:10 AM UTC

    The issue has been resolved by Shopify, and you should now be able to access and make changes to the Shopify shipping profile as expected.

Read the full incident report →

Major January 9, 2026

Inventory issues

Detected by Pingoru
Jan 09, 2026, 08:50 AM UTC
Resolved
Jan 09, 2026, 09:23 AM UTC
Duration
33m
Timeline · 1 update
  1. resolved Jan 09, 2026, 09:23 AM UTC

    The issue affecting inventory functionality has been fully resolved. All services are operating normally, and merchants should no longer experience delays or errors. We apologize for any inconvenience this caused and appreciate your patience.

Read the full incident report →

Major December 5, 2025

Possible app outages

Detected by Pingoru
Dec 05, 2025, 09:14 AM UTC
Resolved
Dec 05, 2025, 10:31 AM UTC
Duration
1h 16m
Timeline · 1 update
  1. resolved Dec 05, 2025, 10:31 AM UTC

    In Cloudflares latest status update [https://www.cloudflarestatus.com/], they’ve reported all systems are back up and operating normally. Thanks for your patience.

Read the full incident report →

Major October 20, 2025

App Outage

Detected by Pingoru
Oct 20, 2025, 08:48 AM UTC
Resolved
Oct 20, 2025, 04:54 PM UTC
Duration
8h 6m
Timeline · 1 update
  1. resolved Oct 20, 2025, 04:54 PM UTC

    The incident is now resolved. Thanks for your patience.

Read the full incident report →

Major October 6, 2025

Widget performance issue

Detected by Pingoru
Oct 06, 2025, 11:47 AM UTC
Resolved
Oct 06, 2025, 01:11 PM UTC
Duration
1h 24m
Timeline · 1 update
  1. resolved Oct 06, 2025, 01:11 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major August 29, 2025

Degraded orders performance

Detected by Pingoru
Aug 29, 2025, 02:18 PM UTC
Resolved
Aug 29, 2025, 11:00 PM UTC
Duration
8h 41m
Timeline · 1 update
  1. resolved Aug 29, 2025, 11:00 PM UTC

    We've resolved the incident and our Order Dashboard is now functioning properly. Thank you for your patience.

Read the full incident report →