Zapiet incident

Issue affecting access to the Zapiet - Rates by Zip Code app within Shopify admin panel

Major Resolved View vendor source →

Zapiet experienced a major incident on June 3, 2026, lasting 23h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 07:28 PM UTC
Resolved
Jun 04, 2026, 06:45 PM UTC
Duration
23h 16m
Detected by Pingoru
Jun 03, 2026, 07:28 PM UTC

Update timeline

  1. investigating Jun 03, 2026, 07:28 PM UTC

    We are currently experiencing an issue where merchants are unable to open the Zapiet - Rates by Zip Code app and its menu items. Rates at checkout remain functional.

  2. investigating Jun 03, 2026, 09:14 PM UTC

    We have identified and resolved the underlying issue affecting access to the Zapiet - Rates by Zip Code app and its menu items. Services are currently recovering, and we are monitoring the situation closely to ensure full functionality is restored for all merchants. Rates at checkout continue to function as expected. We will provide another update once recovery is complete.

  3. resolved Jun 04, 2026, 06:45 PM UTC

    The issue affecting access to the Zapiet - Rates by Zip Code app has now been resolved. We are reviewing this incident and exploring additional safeguards to help prevent similar issues in the future. Thank you for your patience while we worked to resolve this.