Is Zapiet down?

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Current status
Zapiet is having a partial outage

Active incident: Zapiet - Rates by Distance Production Migration in Progress

Official status page: https://status.zapiet.com · Polled every 5 minutes · 25 components tracked

Zapiet is reporting a partial outage right now (last checked just now). Some components are affected; others remain operational.

Real-time Zapiet status, recent outages, and incident history — pulled directly from Zapiet's official status page at https://status.zapiet.com every 5 minutes. Pingoru tracks 25 Zapiet services and has captured 5 incidents in the last 90 days (99.40% uptime). Get email, Slack, Discord, or webhook alerts the moment Zapiet reports a new incident — free for 5 monitors, no credit card.

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Zapiet uptime 99.40% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 15h 17m
    Started Sep 14, 2026, 12:03 AM UTC
    Timeline · 2 updates
    • investigating · Sep 01, 2026, 05:36 PM UTC

      We are currently migrating Zapiet - Rates by Distance production to Laravel Cloud. During the migration: - Rates will continue to generate as normal. - Merchants will be unable to make changes to their Zapiet - Rates by Distance settings until the migration is complete. We will provide further updates as the migration progresses and confirm once the transfer is complete. Thank you for your patience.

    • investigating · Sep 01, 2026, 07:17 PM UTC

      RESOLVED The migration of Zapiet - Rates by Distance production to Laravel Cloud has been successfully completed. All services are now operating normally, and merchants can make changes to their Zapiet - Rates by Distance settings as usual. Thank you for your patience while we completed the migration.

    Latest: RESOLVED The migration of Zapiet - Rates by Distance production to Laravel Cloud has been successfully completed. All services are now operating normally, and merchants can make ch…

Recent outages & incidents

Past 90 days
  1. Resolved 4h 40m
    Started Sep 12, 2026, 12:23 PM UTC · Resolved Sep 12, 2026, 05:04 PM UTC
    Timeline · 2 updates
    • investigating · Sep 12, 2026, 12:23 PM UTC

      We appear to be experiencing network issues related to one of our service providers, which may cause temporary problems accessing Pickup + Delivery and Rates by Zip Code. We are currently investigating and will provide an update as soon as we have more information.

    • resolved · Sep 12, 2026, 05:04 PM UTC

      We've now resolved the incident. Thanks for your patience.

    Latest: We've now resolved the incident. Thanks for your patience.

  2. Resolved 1d 1h
    Started Jul 27, 2026, 10:19 AM UTC · Resolved Jul 28, 2026, 12:13 PM UTC
    Timeline · 2 updates
    • investigating · Jul 27, 2026, 11:17 AM UTC

      A fix for the checkout issue has now been released. To restore checkout functionality, you will need to sign in to your Shopify admin and open the Eats app. As part of a security update, this step is required before the checkout button will begin working again. Once you have opened the Eats app, customers will be able to complete checkout as expected. Thank you for your patience while we worked to resolve this issue.

    • resolved · Jul 28, 2026, 12:13 PM UTC

      We've now resolved the incident. If you have not signed into your Shopify Admin and opened the Eats app yet, please do so as a security check. Thanks for your patience.

    Latest: We've now resolved the incident. If you have not signed into your Shopify Admin and opened the Eats app yet, please do so as a security check. Thanks for your patience.

  3. Resolved 23h 49m
    Started Jul 09, 2026, 01:20 PM UTC · Resolved Jul 10, 2026, 01:09 PM UTC
    Timeline · 3 updates
    • investigating · Jul 09, 2026, 01:20 PM UTC

      We are currently investigating an issue affecting Product Options, where the app may not be functioning as expected for some merchants. Our team has identified the cause and is actively working to restore normal service as quickly as possible. We apologize for the inconvenience and will provide another update as soon as more information becomes available.

    • investigating · Jul 10, 2026, 07:12 AM UTC

      We've identified the cause of the issue affecting Zapiet - Product Options and are now in active recovery. An issue with the app's access tokens meant Product Options was unable to load correctly for some stores. We have resolved the underlying cause and are progressively restoring service across all affected stores. We'll post a further update once recovery is fully complete and we've confirmed everything is operating as expected. Thank you for your patience.

    • resolved · Jul 10, 2026, 01:09 PM UTC

      The issue affecting Zapiet – Product Options has now been resolved, and the app is operating as expected for the vast majority of merchants. A small number of merchants may still experience the issue if their store has not yet completed the required authentication update. We have contacted these merchants directly via email with the steps needed to restore full functionality. We appreciate your patience while we worked to resolve this issue and apologize for any inconvenience it may have caused.

    Latest: The issue affecting Zapiet – Product Options has now been resolved, and the app is operating as expected for the vast majority of merchants. A small number of merchants may still e…

  4. Resolved 3h 18m
    Started Jul 03, 2026, 11:18 AM UTC · Resolved Jul 03, 2026, 02:37 PM UTC
    Timeline · 2 updates
    • investigating · Jul 03, 2026, 11:18 AM UTC

      We're currently carrying out maintenance to improve our services. During this time, rates may be temporarily affected or unavailable. If you notice your rates are not generating, you can temporarily add a static rate in your Shopify shipping profile to ensure customers can still check out. We apologise for any inconvenience and appreciate your patience while we complete this work. Thank you for your understanding.

    • resolved · Jul 03, 2026, 02:37 PM UTC

      We've now resolved the incident. Thanks for your patience.

    Latest: We've now resolved the incident. Thanks for your patience.

See the full Zapiet outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Zapiet outage history →

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Outage history

Past 90 days · 5 incidents View full outage history →