Is Zapiet down?

A fix for the checkout issue has now been released. To restore checkout functionality, you will need to sign in to your Shopify admin and open the Eats app. As part of a security update, this step is required before the checkout button will begin working again. Once you have opened the Eats app, customers will be able to complete checkout as expected. Thank you for your patience while we worked to resolve this issue.

We've now resolved the incident. If you have not signed into your Shopify Admin and opened the Eats app yet, please do so as a security check. Thanks for your patience.

We are currently investigating an issue affecting Product Options, where the app may not be functioning as expected for some merchants. Our team has identified the cause and is actively working to restore normal service as quickly as possible. We apologize for the inconvenience and will provide another update as soon as more information becomes available.

We've identified the cause of the issue affecting Zapiet - Product Options and are now in active recovery. An issue with the app's access tokens meant Product Options was unable to load correctly for some stores. We have resolved the underlying cause and are progressively restoring service across all affected stores. We'll post a further update once recovery is fully complete and we've confirmed everything is operating as expected. Thank you for your patience.

The issue affecting Zapiet – Product Options has now been resolved, and the app is operating as expected for the vast majority of merchants. A small number of merchants may still experience the issue if their store has not yet completed the required authentication update. We have contacted these merchants directly via email with the steps needed to restore full functionality. We appreciate your patience while we worked to resolve this issue and apologize for any inconvenience it may have caused.

We're currently carrying out maintenance to improve our services. During this time, rates may be temporarily affected or unavailable. If you notice your rates are not generating, you can temporarily add a static rate in your Shopify shipping profile to ensure customers can still check out. We apologise for any inconvenience and appreciate your patience while we complete this work. Thank you for your understanding.

We've now resolved the incident. Thanks for your patience.

We are currently experiencing an issue with increased delays with the Zapiet - Rates by Zip Code app and its menu items. We are currently carrying out essential maintenance to address this issue.

We've identified the source of the delays and have made optimizations to fix and improve the overall speed of the app.

The issue affecting access to the Zapiet - Rates by Zip Code app and slower menu navigation has now been resolved. We identified the source of the delays and applied optimizations to improve the overall speed and stability of the app. Throughout the incident, rates continued to generate as expected at checkout, so your customers were able to complete their orders without interruption. We are reviewing this incident and exploring additional safeguards to help prevent similar issues in the future. Thank you for your patience while we worked to resolve this.

We are currently experiencing an issue where merchants are unable to open the Zapiet - Rates by Zip Code app and its menu items. Rates at checkout remain functional.

We have identified and resolved the underlying issue affecting access to the Zapiet - Rates by Zip Code app and its menu items. Services are currently recovering, and we are monitoring the situation closely to ensure full functionality is restored for all merchants. Rates at checkout continue to function as expected. We will provide another update once recovery is complete.

The issue affecting access to the Zapiet - Rates by Zip Code app has now been resolved. We are reviewing this incident and exploring additional safeguards to help prevent similar issues in the future. Thank you for your patience while we worked to resolve this.