Shipping rate generation issues (Carrier service API rates)

Update timeline

1. investigating Apr 22, 2026, 01:24 PM UTC

   We are currently investigating an issue where some stores may not see rates generated by our app appear at checkout. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide an update as soon as we have more information. In the meantime, to ensure your customers can continue to check out, we recommend adding a temporary static shipping rate in your Shopify shipping settings.

2. resolved Apr 22, 2026, 02:44 PM UTC

   The issue affecting shipping rates not appearing at checkout has now been resolved. This outage impacted a small number of merchants and was caused by a networking issue with one of our suppliers. The issue has since been fully resolved, and rates are now displaying as expected. We are currently reviewing this incident and exploring additional safeguards to help prevent similar issues in the future. Thank you for your patience while we worked to resolve this.