Zapiet Outage History
Zapiet is up right nowPingoru has recorded 27 incidents for Zapiet: 26 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 591 of 720 (82%) |
| May 2026 | 2 | 88 of 744 (12%) |
| June 2026 | 2 | 341 of 720 (47%) |
| July 2026 | 3 | 53 of 744 (7%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 6 of 720 (1%) |
| October 2026 | 2 | 4 of 513 (1%) |
Incidents, newest first
Major October 20, 2026 Store Pickup option appearing twice in the cart widget 33m
Started Oct 20, 2026, 02:23 PM UTC· resolved Oct 20, 2026, 02:56 PM UTC
- investigating Oct 20, 2026, 02:23 PM UTC
We are currently investigating an issue where the Store Pickup option can show twice in the Zapiet widget. This affects stores that have Google Maps enabled for pickup and are using the legacy version of the cart widget. To remove the duplicate, you can disable the map in Settings > Store pickup and re-enable it once we have released a fix. You can also update to the latest version of the widget by going to Settings > Appearance, and clicking "Try new widget" in the banner, but if you created your Google Maps API key before October 2026, you will also need to [update your Google Maps API key to use the latest APIs](https://support.zapiet.com/en/articles/6279896-creating-a-google-maps-api-key#h_9a4637398a). Thank you for your patience while our team investigates.
- resolved Oct 20, 2026, 02:56 PM UTC
We have released a fix for the issue and the widget should now be showing only one set of Store pickup locations. If you disabled Google Maps as a workaround, you can now re-enable it in Settings > Store pickup. If you are still seeing the duplicate after re-enabling the map, please clear your browser cache and check again, or contact our support team and we’ll be happy to help. Thank you for your patience while our team worked on this.
Major October 2, 2026 Zapiet - Rates by Distance Production Migration in Progress 3h
Started Oct 02, 2026, 12:01 AM UTC· resolved Oct 02, 2026, 03:01 AM UTC
- investigating Sep 01, 2026, 05:36 PM UTC
We are currently migrating Zapiet - Rates by Distance production to Laravel Cloud. During the migration: - Rates will continue to generate as normal. - Merchants will be unable to make changes to their Zapiet - Rates by Distance settings until the migration is complete. We will provide further updates as the migration progresses and confirm once the transfer is complete. Thank you for your patience.
- investigating Sep 01, 2026, 07:17 PM UTC
RESOLVED The migration of Zapiet - Rates by Distance production to Laravel Cloud has been successfully completed. All services are now operating normally, and merchants can make changes to their Zapiet - Rates by Distance settings as usual. Thank you for your patience while we completed the migration.
Major September 22, 2026 Issue generating rates 1h 42m
Started Sep 22, 2026, 12:09 PM UTC· resolved Sep 22, 2026, 01:51 PM UTC
- investigating Sep 22, 2026, 12:09 PM UTC
We are currently investigating an issue where some stores may not see rates generated by our app appear at checkout. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide an update as soon as we have more information. In the meantime, to ensure your customers can continue to check out, we recommend adding a temporary static shipping rate in your Shopify shipping settings, or if you use Zapiet - Rates by Distance to generate delivery rates for Zapiet - Pickup + Delivery, you can add a delivery rate within the app.
- investigating Sep 22, 2026, 12:44 PM UTC
We've released a fix and rates should now be generating as expected on your store. If you notice any issues, please do not hesitate to reach out to our support team. You can remove any temporary rates that were added so your customers can check out.
- resolved Sep 22, 2026, 01:51 PM UTC
We've now resolved the incident. Thanks for your patience.
Major September 12, 2026 Temporary network issues 4h 40m
Started Sep 12, 2026, 12:23 PM UTC· resolved Sep 12, 2026, 05:04 PM UTC
- investigating Sep 12, 2026, 12:23 PM UTC
We appear to be experiencing network issues related to one of our service providers, which may cause temporary problems accessing Pickup + Delivery and Rates by Zip Code. We are currently investigating and will provide an update as soon as we have more information.
- resolved Sep 12, 2026, 05:04 PM UTC
We've now resolved the incident. Thanks for your patience.
Major July 27, 2026 Issue checking out 1d 1h
Started Jul 27, 2026, 10:19 AM UTC· resolved Jul 28, 2026, 12:13 PM UTC
- investigating Jul 27, 2026, 11:17 AM UTC
A fix for the checkout issue has now been released. To restore checkout functionality, you will need to sign in to your Shopify admin and open the Eats app. As part of a security update, this step is required before the checkout button will begin working again. Once you have opened the Eats app, customers will be able to complete checkout as expected. Thank you for your patience while we worked to resolve this issue.
- resolved Jul 28, 2026, 12:13 PM UTC
We've now resolved the incident. If you have not signed into your Shopify Admin and opened the Eats app yet, please do so as a security check. Thanks for your patience.
Major July 9, 2026 Product Options Service Incident 23h 49m
Started Jul 09, 2026, 01:20 PM UTC· resolved Jul 10, 2026, 01:09 PM UTC
- investigating Jul 09, 2026, 01:20 PM UTC
We are currently investigating an issue affecting Product Options, where the app may not be functioning as expected for some merchants. Our team has identified the cause and is actively working to restore normal service as quickly as possible. We apologize for the inconvenience and will provide another update as soon as more information becomes available.
- investigating Jul 10, 2026, 07:12 AM UTC
We've identified the cause of the issue affecting Zapiet - Product Options and are now in active recovery. An issue with the app's access tokens meant Product Options was unable to load correctly for some stores. We have resolved the underlying cause and are progressively restoring service across all affected stores. We'll post a further update once recovery is fully complete and we've confirmed everything is operating as expected. Thank you for your patience.
- resolved Jul 10, 2026, 01:09 PM UTC
The issue affecting Zapiet – Product Options has now been resolved, and the app is operating as expected for the vast majority of merchants. A small number of merchants may still experience the issue if their store has not yet completed the required authentication update. We have contacted these merchants directly via email with the steps needed to restore full functionality. We appreciate your patience while we worked to resolve this issue and apologize for any inconvenience it may have caused.
Major July 3, 2026 Temporary Rate Availability Issues 3h 18m
Started Jul 03, 2026, 11:18 AM UTC· resolved Jul 03, 2026, 02:37 PM UTC
- investigating Jul 03, 2026, 11:18 AM UTC
We're currently carrying out maintenance to improve our services. During this time, rates may be temporarily affected or unavailable. If you notice your rates are not generating, you can temporarily add a static rate in your Shopify shipping profile to ensure customers can still check out. We apologise for any inconvenience and appreciate your patience while we complete this work. Thank you for your understanding.
- resolved Jul 03, 2026, 02:37 PM UTC
We've now resolved the incident. Thanks for your patience.
Major June 4, 2026 Increased delays with navigating menus 20d 11h
Started Jun 04, 2026, 12:54 AM UTC· resolved Jun 24, 2026, 12:15 PM UTC
- investigating Jun 04, 2026, 12:54 AM UTC
We are currently experiencing an issue with increased delays with the Zapiet - Rates by Zip Code app and its menu items. We are currently carrying out essential maintenance to address this issue.
- investigating Jun 04, 2026, 01:06 AM UTC
We've identified the source of the delays and have made optimizations to fix and improve the overall speed of the app.
- resolved Jun 24, 2026, 12:15 PM UTC
The issue affecting access to the Zapiet - Rates by Zip Code app and slower menu navigation has now been resolved. We identified the source of the delays and applied optimizations to improve the overall speed and stability of the app. Throughout the incident, rates continued to generate as expected at checkout, so your customers were able to complete their orders without interruption. We are reviewing this incident and exploring additional safeguards to help prevent similar issues in the future. Thank you for your patience while we worked to resolve this.
Major June 3, 2026 Issue affecting access to the Zapiet - Rates by Zip Code app within Shopify admin panel 23h 16m
Started Jun 03, 2026, 07:28 PM UTC· resolved Jun 04, 2026, 06:45 PM UTC
- investigating Jun 03, 2026, 07:28 PM UTC
We are currently experiencing an issue where merchants are unable to open the Zapiet - Rates by Zip Code app and its menu items. Rates at checkout remain functional.
- investigating Jun 03, 2026, 09:14 PM UTC
We have identified and resolved the underlying issue affecting access to the Zapiet - Rates by Zip Code app and its menu items. Services are currently recovering, and we are monitoring the situation closely to ensure full functionality is restored for all merchants. Rates at checkout continue to function as expected. We will provide another update once recovery is complete.
- resolved Jun 04, 2026, 06:45 PM UTC
The issue affecting access to the Zapiet - Rates by Zip Code app has now been resolved. We are reviewing this incident and exploring additional safeguards to help prevent similar issues in the future. Thank you for your patience while we worked to resolve this.
Major May 28, 2026 Potential POS setting issue –
Started May 28, 2026, 08:29 PM UTC· resolved May 28, 2026, 08:29 PM UTC
- investigating May 28, 2026, 08:29 PM UTC
We are currently investigating an issue affecting POS for merchants using the “Ignore app settings on POS and show all available dates and products” setting. If you experience any issues, please temporarily disable this setting or use Shopify Draft Orders as a workaround to create orders while we investigate.
Major May 11, 2026 Issue affecting the access to our settings pages 16m
Started May 11, 2026, 12:55 PM UTC· resolved May 11, 2026, 01:11 PM UTC
- investigating May 11, 2026, 12:55 PM UTC
We are currently experiencing an issue in which some stores are having difficulty accessing our settings page. Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available.
- resolved May 11, 2026, 01:11 PM UTC
We've now resolved the incident and all stores can access our settings pages. Thank you for your patience.
Major April 22, 2026 Shipping rate generation issues (Carrier service API rates) 1h 19m
Started Apr 22, 2026, 01:24 PM UTC· resolved Apr 22, 2026, 02:44 PM UTC
- investigating Apr 22, 2026, 01:24 PM UTC
We are currently investigating an issue where some stores may not see rates generated by our app appear at checkout. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide an update as soon as we have more information. In the meantime, to ensure your customers can continue to check out, we recommend adding a temporary static shipping rate in your Shopify shipping settings.
- resolved Apr 22, 2026, 02:44 PM UTC
The issue affecting shipping rates not appearing at checkout has now been resolved. This outage impacted a small number of merchants and was caused by a networking issue with one of our suppliers. The issue has since been fully resolved, and rates are now displaying as expected. We are currently reviewing this incident and exploring additional safeguards to help prevent similar issues in the future. Thank you for your patience while we worked to resolve this.
Minor April 20, 2026 Degraded Performance detected on status page 19d 5h Overall
Started Apr 20, 2026, 03:37 PM UTC· resolved May 09, 2026, 09:15 PM UTC
No vendor updates were posted for this incident.
Major April 17, 2026 Issues selecting plans on Zapiet - Pickup + Delivery plans page 23m
Started Apr 17, 2026, 10:52 AM UTC· resolved Apr 17, 2026, 11:16 AM UTC
- resolved Apr 17, 2026, 11:16 AM UTC
The incident has now been resolved, and you can select the plans again. Thanks for your patience!
Major April 15, 2026 Server error 5h 33m
Started Apr 15, 2026, 04:10 AM UTC· resolved Apr 15, 2026, 09:44 AM UTC
- resolved Apr 15, 2026, 09:44 AM UTC
We've now resolved the incident. Thanks for your patience.
Major April 9, 2026 Currently investigating issues with order management 6d 9h
Started Apr 09, 2026, 12:19 AM UTC· resolved Apr 15, 2026, 09:47 AM UTC
- resolved Apr 15, 2026, 09:47 AM UTC
We've now resolved the incident. Thanks for your patience.
Major March 25, 2026 Issue affecting the use of modal > More actions 20d 12h
Started Mar 25, 2026, 08:48 PM UTC· resolved Apr 15, 2026, 09:47 AM UTC
- resolved Apr 15, 2026, 09:47 AM UTC
We've now resolved the incident. Thanks for your patience.
Major March 2, 2026 Issue with authenticating inventory settings 3h 7m
Started Mar 02, 2026, 07:13 AM UTC· resolved Mar 02, 2026, 10:20 AM UTC
- resolved Mar 02, 2026, 10:20 AM UTC
We've now resolved the incident. Thanks for your patience.
Major February 18, 2026 Last Mile Delivery order statuses 21h 12m
Started Feb 18, 2026, 05:09 PM UTC· resolved Feb 19, 2026, 02:22 PM UTC
- resolved Feb 19, 2026, 02:22 PM UTC
The core issue affecting **Last Mile Delivery (LMD)** carrier status updates has now been resolved. We are seeing status updates successfully syncing through from our LMD partners, and related fulfillment flows and notifications are operating normally. Our team will continue to monitor the system to ensure stability. Thank you for your patience and understanding while we worked to resolve this.
Major February 4, 2026 Shopify inventory integration issues on some stores 39m
Started Feb 04, 2026, 03:50 PM UTC· resolved Feb 04, 2026, 04:29 PM UTC
- resolved Feb 04, 2026, 04:29 PM UTC
The issue has been resolved and everything should be working normally now. A small number of stores were automatically moved to the newest version of our Shopify inventory integration. We have reverted that change, and product availability in the widget should be working as expected. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.
Major January 24, 2026 Issue affecting app features that use modals 4d 11h
Started Jan 24, 2026, 02:27 AM UTC· resolved Jan 28, 2026, 02:03 PM UTC
- resolved Jan 28, 2026, 02:03 PM UTC
The issue affecting app features that use modals has been resolved. All services are operating normally, and merchants should no longer experience any errors. We apologize for any inconvenience this caused and appreciate your patience while we worked through this.
Major January 22, 2026 Shopify shipping profiles (500 Error) 1d 22h
Started Jan 22, 2026, 03:22 AM UTC· resolved Jan 24, 2026, 02:10 AM UTC
- resolved Jan 24, 2026, 02:10 AM UTC
The issue has been resolved by Shopify, and you should now be able to access and make changes to the Shopify shipping profile as expected.
Major January 9, 2026 Inventory issues 33m
Started Jan 09, 2026, 08:50 AM UTC· resolved Jan 09, 2026, 09:23 AM UTC
- resolved Jan 09, 2026, 09:23 AM UTC
The issue affecting inventory functionality has been fully resolved. All services are operating normally, and merchants should no longer experience delays or errors. We apologize for any inconvenience this caused and appreciate your patience.
Major December 5, 2025 Possible app outages 1h 16m
Started Dec 05, 2025, 09:14 AM UTC· resolved Dec 05, 2025, 10:31 AM UTC
- resolved Dec 05, 2025, 10:31 AM UTC
In Cloudflares latest status update [https://www.cloudflarestatus.com/], they’ve reported all systems are back up and operating normally. Thanks for your patience.
Major November 26, 2025 Subscription issue - Rates not generating at checkout 9h 49m
Started Nov 26, 2025, 03:54 AM UTC· resolved Nov 26, 2025, 01:43 PM UTC
- resolved Nov 26, 2025, 01:43 PM UTC
The issue affecting rate generation in Rates by Zip Code has been fully resolved. Thank you for your patience.