Wirex had 35 outages in the last 2 years totaling 2143h 48m of downtime — averaging 1.4 incidents per month.
There were 35 Wirex outages since December 14, 2024 totaling 2143h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Description: The issue with stuck bank transfers is acknowledged. We confirm all affected transactions will be processed after technical barriers resolved on 3rd party provider side.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Region: All Description: Unexpected major affection detected during planned technical maintenance on 3rd party side. To minimize the impact the decision was taken to temporary stop card operations processing. We are closely monitoring all updates from 3rd party provider to enable functionality back as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Region: All Description: We are observing partial affection from planned technical maintenance on 3rd party provider side. Some exchange operations may fail on the creation menu.
This incident has been resolved.
Coin: All Region: All Description: we are experiencing degraded performance with cryptodeposit transactions. The root cause is identified and all stuck pending transactions will be automatically processed once the hotfix is applied.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Coin: All Region: All Description: We are observing major incident affecting all financial operations on WirexOne. Our technicians are involved into investigation process. Stuck transactions will be processed once the incident is resolved.
To minimize affection, we are about to apply preventive fix for card operations. Other transaction types are still affected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Region: All Description: We have observer increased rate of failures for the outgoing bank transfers. Some users may face a unexpected fail after transaction confirmation. Our technicians are looking into it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Description: We are aware of the ongoing incident which may affect card operations workability. On user's end some transaction attempts may be failed. The incident is being investigated in a highest priority.
This incident has been resolved.
Some users may see cashbacks displayed as "failed" in the app. These cashbacks have been successfully paid and are still redeemable — this is a display issue only. Our team is actively working on a fix, and all affected cashbacks will be automatically reprocessed so they display correctly.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue affecting USDC deposits on the Polygon network. As a result, some deposits may be delayed before being credited to customer accounts. Our engineering team has identified the root cause and is actively implementing a fix. Please note that customer funds remain safe. Any affected deposits will be credited automatically once the issue has been resolved. No action is required from customers. At this time, we expect the issue to be resolved by the end of the day 3d of July. We will continue to provide updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
This incident has been resolved.
Affected service: Card operations Affected region: All Description: To minimize consequences from ongoing incident, all card transactions are currently set to be declined. It is expected behavior and our technicians are looking into it.
This incident has been resolved.
Region: EEA + RoW Description: To avoid bad user experience, we have disabled card payouts until all technical barriers are resolved. Currently, we are waiting for updates from 3rd party provider.
This incident has been resolved.
Region: EEA + UK Description: Due to an issue on the partner side, outgoing SEPA transactions have been temporarily disabled. Our team is actively monitoring the situation together with the partner and will provide updates as soon as more information becomes available. We apologize for the inconvenience.
This incident has been resolved.
Coin: All Description: We observe global incident with 3rd party provider which handles crypto transfers processing Users may face constant transfer failures during initiations
We've temporarily disabled outgoing crypto transactions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may face currently disabled features during local card top up. The root cause is identified and our technicians are acknowledged about the problem.
This incident has been resolved.
Coin: All Region: EEA+ Rest of the World Description: We have identified internal technical barriers that affects crypto transaction status finalization. The root cause is known and our technicians are looking into it.
This incident has been resolved.
Description: We have identified the unstable behaiour in 3DS Biometric confirmation request processing. Our technicians are looking into the problem. As the main workaround we advise using SMS confirmation.
This incident has been resolved.
Region: All Description: 3DS Biometric confirmation functionality may be unstable because of ongoing incident. Our technicians acknowledged the problem and the root cause is detected. As a workaround we advise using SMS confirmation alternatively.
This incident has been resolved.
Coin: Ethereum-based Description: We are aware of the issue with Ethereum-based transfers stuck in 'Pending' status. Our technicians acknowledged the problem in highest priority. The root cause goes from gas price spikes on Ethereum blockchain.
This incident has been resolved.
Affected service: Outgoing transfers, In/Out Exchanges, Local Card Top Ups, Request and View Requisites Affected Coin: AAVE, ADA, ALGO, APE, ARB, ATOM, AUDIO, AVAX, AXS, BAT, BCH, BNB, CAKE, CELO, CHZ, COMP, DOGE, DOT, DYDX, EGLD, ENJ, ETC, FET, FIL, GLM, GMT, GRT, HBAR, INJ, JOE, KNC, KSM, LINK, LRC, MDT, NANO, NEAR, ONEINCH, OP, OXT, PAXG, QNT, SAND, SNX, SUSHI, TRX, UMA, UNI, XLM, XTZ, YFI, ZRX Affected region: All Description: An issue on our partner’s side is currently affecting certain crypto currencies. To minimize disruption, we have temporarily disabled Outgoing transfers, In/Out Exchanges, Local Card Top Ups, Request and View Requisites for mentioned currencies above. Our partner is working to resolve the issue. We will update you as soon as we know more.
This incident has been resolved.
Affected service: Crypto transfers Affected Coin: All Affected region: USA Description: A processing issue on our partner’s side is currently affecting certain crypto transactions in USA. To minimize disruption, we have temporarily disabled crypto transactions in USA. Our partner is working to resolve the issue. We will update you as soon as we know more.
This incident has been resolved.
Region: EEA + UK Description: Some users may observe delayed outgoing SEPA transfer processing. The issue has already been escalated to 3rd party provider. Once the incident is resolved, transaction statuses will be finalized accordingly.
This incident has been resolved.
Region: EEA Description: Some users from EEA region may face an error during local card top up. The root cause is identified and our technicians are acknowledged about the problem.
This incident has been resolved.
Affected service: Exchanges Affected Coin: All Affected region: All Description: An infrastructure issue is currently affecting exchange operations. To minimize disruption, we have temporarily disabled these functions. The issue is being investigated and we will update you as soon as we know more.
This incident has been resolved.
Description: According to the global incident on Cloudflare side, our application is also affected by periodical connectivity drops. We are closely monitoring for any updates from their side. Official source - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
This incident has been resolved.
Affected service: SMS Affected region: Bulgaria Description: There is currently an issue on our 3rd party partner's side that affecting sending SMS notifications to Bulgarian (+359) numbers. Our partner is working to resolve the issue. We will update you as soon as we know more.
This incident has been resolved.