Resolved after 4 hours 2 minutes, on September 16, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- identified Sep 16, 2026, 12:10 PM UTC
Coin: All Region: All Description: we are experiencing degraded performance with cryptodeposit transactions. The root cause is identified and all stuck pending transactions will be automatically processed once the hotfix is applied.
- identified Sep 16, 2026, 02:04 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 16, 2026, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 04:13 PM UTC
This incident has been resolved.
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