Wirex Outage History
Wirex is up right nowPingoru has recorded 47 incidents for Wirex: 33 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 47 of 720 (6%) |
| May 2026 | 4 | 323 of 744 (43%) |
| June 2026 | 3 | 7 of 720 (1%) |
| July 2026 | 3 | 336 of 744 (45%) |
| August 2026 | 1 | 5 of 744 (1%) |
| September 2026 | 4 | 9 of 720 (1%) |
| October 2026 | 2 | 5 of 530 (1%) |
Incidents, newest first
Critical October 10, 2026 Card operations outage 1h 22m
Started Oct 10, 2026, 07:51 AM UTC· resolved Oct 10, 2026, 09:14 AM UTC
- investigating Oct 10, 2026, 07:51 AM UTC
Region: All Description: Unexpected major affection detected during planned technical maintenance on 3rd party side. To minimize the impact the decision was taken to temporary stop card operations processing. We are closely monitoring all updates from 3rd party provider to enable functionality back as soon as possible.
- resolved Oct 10, 2026, 09:14 AM UTC
This incident has been resolved.
Major October 8, 2026 Bank transfer processing degraded performance 3h 49m Fiat transfers
Started Oct 08, 2026, 06:51 PM UTC· resolved Oct 08, 2026, 10:40 PM UTC
- identified Oct 08, 2026, 06:51 PM UTC
Description: The issue with stuck bank transfers is acknowledged. We confirm all affected transactions will be processed after technical barriers resolved on 3rd party provider side.
- monitoring Oct 08, 2026, 08:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2026, 10:40 PM UTC
This incident has been resolved.
Major September 26, 2026 WirexOne: exchange operations unexpected behaviour 31m Exchange
Started Sep 26, 2026, 08:35 AM UTC· resolved Sep 26, 2026, 09:06 AM UTC
- identified Sep 26, 2026, 08:35 AM UTC
Region: All Description: We are observing partial affection from planned technical maintenance on 3rd party provider side. Some exchange operations may fail on the creation menu.
- resolved Sep 26, 2026, 09:06 AM UTC
This incident has been resolved.
Major September 16, 2026 WirexOne cryptodeposits degraded performance 4h 2m
Started Sep 16, 2026, 12:10 PM UTC· resolved Sep 16, 2026, 04:13 PM UTC
- identified Sep 16, 2026, 12:10 PM UTC
Coin: All Region: All Description: we are experiencing degraded performance with cryptodeposit transactions. The root cause is identified and all stuck pending transactions will be automatically processed once the hotfix is applied.
- identified Sep 16, 2026, 02:04 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 16, 2026, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 04:13 PM UTC
This incident has been resolved.
Critical September 3, 2026 WirexOne: transaction processing degraded performance 3h 51m Wirex Card, Exchange, Crypto transfers, Fiat transfers and 1 more
Started Sep 03, 2026, 03:54 PM UTC· resolved Sep 03, 2026, 07:46 PM UTC
- identified Sep 03, 2026, 03:54 PM UTC
Coin: All Region: All Description: We are observing major incident affecting all financial operations on WirexOne. Our technicians are involved into investigation process. Stuck transactions will be processed once the incident is resolved.
- identified Sep 03, 2026, 04:11 PM UTC
To minimize affection, we are about to apply preventive fix for card operations. Other transaction types are still affected.
- monitoring Sep 03, 2026, 05:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2026, 07:46 PM UTC
This incident has been resolved.
Major August 27, 2026 WirexOne: Outgoing Bank Transfers issue 4h 52m Fiat transfers
Started Aug 27, 2026, 02:47 PM UTC· resolved Aug 27, 2026, 07:40 PM UTC
- identified Aug 27, 2026, 02:47 PM UTC
Region: All Description: We have observer increased rate of failures for the outgoing bank transfers. Some users may face a unexpected fail after transaction confirmation. Our technicians are looking into it.
- monitoring Aug 27, 2026, 05:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2026, 07:40 PM UTC
This incident has been resolved.
Minor July 13, 2026 Card operations unexpected declines 2h 10m Wirex Card
Started Jul 13, 2026, 10:46 AM UTC· resolved Jul 13, 2026, 12:56 PM UTC
- investigating Jul 13, 2026, 10:46 AM UTC
Description: We are aware of the ongoing incident which may affect card operations workability. On user's end some transaction attempts may be failed. The incident is being investigated in a highest priority.
- resolved Jul 13, 2026, 12:56 PM UTC
This incident has been resolved.
Notice July 2, 2026 Cashback Display Issue – Investigating 56d
Started Jul 02, 2026, 02:45 PM UTC· resolved Aug 27, 2026, 02:46 PM UTC
- investigating Jul 02, 2026, 02:45 PM UTC
Some users may see cashbacks displayed as "failed" in the app. These cashbacks have been successfully paid and are still redeemable — this is a display issue only. Our team is actively working on a fix, and all affected cashbacks will be automatically reprocessed so they display correctly.
- identified Jul 13, 2026, 10:45 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 27, 2026, 02:46 PM UTC
This incident has been resolved.
Minor July 2, 2026 Delayed USDC (Polygon) Deposits 5d 17h Crypto transfers
Started Jul 02, 2026, 02:45 PM UTC· resolved Jul 08, 2026, 07:48 AM UTC
- investigating Jul 02, 2026, 02:45 PM UTC
We are currently investigating an issue affecting USDC deposits on the Polygon network. As a result, some deposits may be delayed before being credited to customer accounts. Our engineering team has identified the root cause and is actively implementing a fix. Please note that customer funds remain safe. Any affected deposits will be credited automatically once the issue has been resolved. No action is required from customers. At this time, we expect the issue to be resolved by the end of the day 3d of July. We will continue to provide updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
- resolved Jul 08, 2026, 07:48 AM UTC
This incident has been resolved.
Critical June 25, 2026 Card transactions issues 5h 51m Wirex Card
Started Jun 25, 2026, 04:50 PM UTC· resolved Jun 25, 2026, 10:41 PM UTC
- investigating Jun 25, 2026, 04:50 PM UTC
Affected service: Card operations Affected region: All Description: To minimize consequences from ongoing incident, all card transactions are currently set to be declined. It is expected behavior and our technicians are looking into it.
- resolved Jun 25, 2026, 10:41 PM UTC
This incident has been resolved.
Notice May 20, 2026 Card payouts disabled 6d 23h
Started May 20, 2026, 11:57 AM UTC· resolved May 27, 2026, 11:38 AM UTC
- investigating May 20, 2026, 11:57 AM UTC
Region: EEA + RoW Description: To avoid bad user experience, we have disabled card payouts until all technical barriers are resolved. Currently, we are waiting for updates from 3rd party provider.
- resolved May 27, 2026, 11:38 AM UTC
This incident has been resolved.
Minor May 19, 2026 Temporary Unavailability of Outgoing SEPA Transactions 12h 15m Fiat transfers
Started May 19, 2026, 06:28 PM UTC· resolved May 20, 2026, 06:44 AM UTC
- identified May 19, 2026, 06:28 PM UTC
Region: EEA + UK Description: Due to an issue on the partner side, outgoing SEPA transactions have been temporarily disabled. Our team is actively monitoring the situation together with the partner and will provide updates as soon as more information becomes available. We apologize for the inconvenience.
- resolved May 20, 2026, 06:44 AM UTC
This incident has been resolved.
Major May 14, 2026 Issue processing outgoing crypto transactions 38m Crypto transfers
Started May 14, 2026, 09:54 AM UTC· resolved May 14, 2026, 10:32 AM UTC
- investigating May 14, 2026, 09:54 AM UTC
Coin: All Description: We observe global incident with 3rd party provider which handles crypto transfers processing Users may face constant transfer failures during initiations
- investigating May 14, 2026, 09:57 AM UTC
We've temporarily disabled outgoing crypto transactions.
- monitoring May 14, 2026, 10:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2026, 10:32 AM UTC
This incident has been resolved.
Minor April 1, 2026 Local card top ups partially disabled 1d 22h Local card top-up
Started Apr 01, 2026, 10:28 AM UTC· resolved Apr 03, 2026, 09:10 AM UTC
- identified Apr 01, 2026, 10:28 AM UTC
Some users may face currently disabled features during local card top up. The root cause is identified and our technicians are acknowledged about the problem.
- resolved Apr 03, 2026, 09:10 AM UTC
This incident has been resolved.
Minor March 24, 2026 Crypto transfers processing delays 1h 24m Crypto transfers
Started Mar 24, 2026, 10:50 AM UTC· resolved Mar 24, 2026, 12:15 PM UTC
- identified Mar 24, 2026, 10:50 AM UTC
Coin: All Region: EEA+ Rest of the World Description: We have identified internal technical barriers that affects crypto transaction status finalization. The root cause is known and our technicians are looking into it.
- resolved Mar 24, 2026, 12:15 PM UTC
This incident has been resolved.
Notice February 13, 2026 3DS Biometric confirmation degraded performance 1d 10h
Started Feb 13, 2026, 10:15 AM UTC· resolved Feb 14, 2026, 08:27 PM UTC
- identified Feb 13, 2026, 10:15 AM UTC
Description: We have identified the unstable behaiour in 3DS Biometric confirmation request processing. Our technicians are looking into the problem. As the main workaround we advise using SMS confirmation.
- resolved Feb 14, 2026, 08:27 PM UTC
This incident has been resolved.
Major February 5, 2026 3DS Biometric confirmation unstable behaviour 6h 38m
Started Feb 05, 2026, 11:59 AM UTC· resolved Feb 05, 2026, 06:37 PM UTC
- identified Feb 05, 2026, 11:59 AM UTC
Region: All Description: 3DS Biometric confirmation functionality may be unstable because of ongoing incident. Our technicians acknowledged the problem and the root cause is detected. As a workaround we advise using SMS confirmation alternatively.
- resolved Feb 05, 2026, 06:37 PM UTC
This incident has been resolved.
Notice February 2, 2026 Outgoing ERC-20(Ethereum-based) transfers processing delay 2h 13m
Started Feb 02, 2026, 10:33 AM UTC· resolved Feb 02, 2026, 12:47 PM UTC
- monitoring Feb 02, 2026, 10:33 AM UTC
Coin: Ethereum-based Description: We are aware of the issue with Ethereum-based transfers stuck in 'Pending' status. Our technicians acknowledged the problem in highest priority. The root cause goes from gas price spikes on Ethereum blockchain.
- resolved Feb 02, 2026, 12:47 PM UTC
This incident has been resolved.
Minor January 29, 2026 Temporary Suspension of Operations for Selected Cryptocurrencies 7d 19h Exchange, Crypto transfers, Local card top-up
Started Jan 29, 2026, 02:53 PM UTC· resolved Feb 06, 2026, 10:45 AM UTC
- identified Jan 29, 2026, 02:53 PM UTC
Affected service: Outgoing transfers, In/Out Exchanges, Local Card Top Ups, Request and View Requisites Affected Coin: AAVE, ADA, ALGO, APE, ARB, ATOM, AUDIO, AVAX, AXS, BAT, BCH, BNB, CAKE, CELO, CHZ, COMP, DOGE, DOT, DYDX, EGLD, ENJ, ETC, FET, FIL, GLM, GMT, GRT, HBAR, INJ, JOE, KNC, KSM, LINK, LRC, MDT, NANO, NEAR, ONEINCH, OP, OXT, PAXG, QNT, SAND, SNX, SUSHI, TRX, UMA, UNI, XLM, XTZ, YFI, ZRX Affected region: All Description: An issue on our partner’s side is currently affecting certain crypto currencies. To minimize disruption, we have temporarily disabled Outgoing transfers, In/Out Exchanges, Local Card Top Ups, Request and View Requisites for mentioned currencies above. Our partner is working to resolve the issue. We will update you as soon as we know more.
- resolved Feb 06, 2026, 10:45 AM UTC
This incident has been resolved.
Minor January 22, 2026 Issue processing crypto transactions in USA 1h 30m Crypto transfers
Started Jan 22, 2026, 08:44 AM UTC· resolved Jan 22, 2026, 10:14 AM UTC
- investigating Jan 22, 2026, 08:44 AM UTC
Affected service: Crypto transfers Affected Coin: All Affected region: USA Description: A processing issue on our partner’s side is currently affecting certain crypto transactions in USA. To minimize disruption, we have temporarily disabled crypto transactions in USA. Our partner is working to resolve the issue. We will update you as soon as we know more.
- resolved Jan 22, 2026, 10:14 AM UTC
This incident has been resolved.
Minor January 18, 2026 SEPA outgoing transfers delayed processing 19h 29m Fiat transfers
Started Jan 18, 2026, 04:42 PM UTC· resolved Jan 19, 2026, 12:11 PM UTC
- identified Jan 18, 2026, 04:42 PM UTC
Region: EEA + UK Description: Some users may observe delayed outgoing SEPA transfer processing. The issue has already been escalated to 3rd party provider. Once the incident is resolved, transaction statuses will be finalized accordingly.
- resolved Jan 19, 2026, 12:11 PM UTC
This incident has been resolved.
Major December 31, 2025 Local card top ups partially blocked for EEA region 2d 18h Local card top-up
Started Dec 31, 2025, 06:13 PM UTC· resolved Jan 03, 2026, 12:13 PM UTC
- identified Dec 31, 2025, 06:13 PM UTC
Region: EEA Description: Some users from EEA region may face an error during local card top up. The root cause is identified and our technicians are acknowledged about the problem.
- resolved Jan 03, 2026, 12:13 PM UTC
This incident has been resolved.
Major December 5, 2025 Exchange operations issue 39m Exchange
Started Dec 05, 2025, 10:26 PM UTC· resolved Dec 05, 2025, 11:05 PM UTC
- investigating Dec 05, 2025, 10:26 PM UTC
Affected service: Exchanges Affected Coin: All Affected region: All Description: An infrastructure issue is currently affecting exchange operations. To minimize disruption, we have temporarily disabled these functions. The issue is being investigated and we will update you as soon as we know more.
- resolved Dec 05, 2025, 11:05 PM UTC
This incident has been resolved.
Major December 5, 2025 Wirexapp application experiencing periodical issues 12m Web Application, Android Application, iOS Application, Sign up & Log in
Started Dec 05, 2025, 09:14 AM UTC· resolved Dec 05, 2025, 09:26 AM UTC
- investigating Dec 05, 2025, 09:14 AM UTC
Description: According to the global incident on Cloudflare side, our application is also affected by periodical connectivity drops. We are closely monitoring for any updates from their side. Official source - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
- resolved Dec 05, 2025, 09:26 AM UTC
This incident has been resolved.
Minor November 20, 2025 Issue processing crypto transactions 3d 17h SMS Confirmation
Started Nov 20, 2025, 04:41 PM UTC· resolved Nov 24, 2025, 10:19 AM UTC
- identified Nov 20, 2025, 04:41 PM UTC
Affected service: SMS Affected region: Bulgaria Description: There is currently an issue on our 3rd party partner's side that affecting sending SMS notifications to Bulgarian (+359) numbers. Our partner is working to resolve the issue. We will update you as soon as we know more.
- resolved Nov 24, 2025, 10:19 AM UTC
This incident has been resolved.