White Label Communications Outage History

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White Label Communications had 11 outages in the last 2 years totaling 92h 20m of downtime — averaging 0.5 incidents per month.

There were 11 White Label Communications outages since October 20, 2025 totaling 92h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.whitelabelstatus.com

Minor September 16, 2026

Boomea Call center and Queue routing

Detected by Pingoru: Sep 16, 2026, 01:34 PM UTC
Resolved: Sep 17, 2026, 02:33 AM UTC
Duration: 12h 59m

Affected: Call Center

Timeline · 7 updates

investigating Sep 16, 2026, 01:34 PM UTC

We are currently investigating an issue impacting the boomea call center console and Queue calls.
investigating Sep 16, 2026, 03:01 PM UTC

We are continuing to investigate the issue.
investigating Sep 16, 2026, 04:03 PM UTC

We are continuing to investigate the issues. If you are experiencing issues, please have all queue agents log out using the Star codes to start a fresh session. *62 log out *60 Log in *61 Set ready If you are having continued issues, please report your impacted customers to [email protected]
identified Sep 16, 2026, 05:30 PM UTC

The issue has been identified and a fix is being worked on. If you have agents unable to log in at this time please provide the account and impacted users to the support team.
monitoring Sep 16, 2026, 06:33 PM UTC

The support team has an available correction for any partners still experiencing issues with the call center. Please contact [email protected] for assistance.
monitoring Sep 16, 2026, 08:19 PM UTC

We are seeing service restored. If you are still having issues with any agents, please contact support. We will be performing queue restarts this evening. If you have any questions, please contact us.
resolved Sep 17, 2026, 02:33 AM UTC

This incident is being noted as resolved. Please contact support if there are any continued issues.

Read the full incident report →

Notice August 21, 2026

UI/UX update reloads

Detected by Pingoru: Aug 21, 2026, 12:13 PM UTC
Resolved: Aug 21, 2026, 12:13 PM UTC
Duration: —

Affected: Web Portal

Timeline · 1 update

resolved Aug 21, 2026, 12:13 PM UTC

With the new ui release, some users are experiencing a one-time sign-in issue where the login page spins but does not load. This is a local cache issue. Use CTRL+F5 to reload the page and clear cache. Login should then work as expected. If CTRL+F5 does not work, open an incognito window of the browser and login there. If you continue to have issues, please reach out to support.

Read the full incident report →

Minor August 18, 2026

HTTPS Fax server interruption.

Detected by Pingoru: Aug 18, 2026, 06:38 PM UTC
Resolved: Aug 18, 2026, 07:21 PM UTC
Duration: 42m

Affected: Fax

Timeline · 4 updates

investigating Aug 18, 2026, 06:38 PM UTC

We are currently investigating an issue with the faxback HTTPS fax server.
identified Aug 18, 2026, 06:42 PM UTC

The issue has been identified, and the service has been restarted. Observing normal behavior has returned.
monitoring Aug 18, 2026, 06:44 PM UTC

The fix has been implimented and service has been confirmed restored. Moving to monitoring.
resolved Aug 18, 2026, 07:21 PM UTC

This incident has been resolved.

Read the full incident report →

Notice June 22, 2026

Call completion failures and degradation

Detected by Pingoru: Jun 22, 2026, 07:21 PM UTC
Resolved: Jun 23, 2026, 03:23 AM UTC
Duration: 8h 2m

Affected: RegistrationInbound CallingOutbound Calling

Timeline · 3 updates

identified Jun 22, 2026, 07:21 PM UTC

We have identified a similar issue that necessitates a failover of the LAS zone. Failover has been initiated. If you're having ongoing issues, please reach out to the support team.
monitoring Jun 22, 2026, 08:45 PM UTC

We continue to monitor the health of the system in its failed over state. LAS zone will be restored to full service this evening.
resolved Jun 23, 2026, 03:23 AM UTC

The LAS zone has been returned to normal operation. Calls are completing normally at this time in all 3 zones.

Read the full incident report →

Minor June 18, 2026

Intermittent inbound queue call impartment

Detected by Pingoru: Jun 18, 2026, 05:25 PM UTC
Resolved: Jun 18, 2026, 08:42 PM UTC
Duration: 3h 17m

Affected: Call Center

Timeline · 4 updates

investigating Jun 18, 2026, 05:25 PM UTC

We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents. Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with [email protected]
identified Jun 18, 2026, 06:50 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 18, 2026, 07:18 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 18, 2026, 08:42 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

Intermittent inbound queue call impairment

Detected by Pingoru: Jun 17, 2026, 07:48 PM UTC
Resolved: Jun 18, 2026, 02:20 AM UTC
Duration: 6h 32m

Affected: Call Center

Timeline · 4 updates

investigating Jun 17, 2026, 07:48 PM UTC

We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents. Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with [email protected]
identified Jun 17, 2026, 08:39 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 17, 2026, 09:37 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 18, 2026, 02:20 AM UTC

This incident has been resolved.

Read the full incident report →

Minor June 16, 2026

Inbound Queue call offers.

Detected by Pingoru: Jun 16, 2026, 05:20 PM UTC
Resolved: Jun 17, 2026, 12:09 PM UTC
Duration: 18h 49m

Affected: Call Center

Timeline · 4 updates

investigating Jun 16, 2026, 05:20 PM UTC

We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents. Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with [email protected]
identified Jun 16, 2026, 05:51 PM UTC

The issue has been identified, and we are working to implement a fix. If you are having ongoing issues, please let the support team know.
monitoring Jun 16, 2026, 06:04 PM UTC

A fix has been implemented. Please contact support with any continued issues. We will continue to monitor.
resolved Jun 17, 2026, 12:09 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 8, 2026

Atlas Web Portal Access.

Detected by Pingoru: Jun 08, 2026, 06:40 PM UTC
Resolved: Jun 09, 2026, 01:24 PM UTC
Duration: 18h 44m

Affected: Web Portal

Timeline · 5 updates

investigating Jun 08, 2026, 06:40 PM UTC

We are currently investigating an issue with accessing the Atlas Wed Portal.
investigating Jun 08, 2026, 06:54 PM UTC

The Atlas web portal is operational. We are continuing to review the events.
identified Jun 08, 2026, 07:47 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 08, 2026, 08:39 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 09, 2026, 01:24 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 11, 2026

Inbound/Outbound call completion incident.

Detected by Pingoru: May 11, 2026, 03:31 PM UTC
Resolved: May 12, 2026, 04:05 AM UTC
Duration: 12h 33m

Affected: Inbound CallingOutbound Calling

Timeline · 5 updates

investigating May 11, 2026, 03:31 PM UTC

We are currently investigating an issue with inbound and outbound call completion
identified May 11, 2026, 04:41 PM UTC

The issue has been identified. Services at this time should be stable. We are working on a resolution at this time.
identified May 11, 2026, 08:36 PM UTC

The Engineering team continues to work on the root cause. Service should still be stable at this time.
monitoring May 12, 2026, 03:05 AM UTC

A fix has been implimented. All services are operational. We will continue to monitor.
resolved May 12, 2026, 04:05 AM UTC

This incident has been resolved.

Read the full incident report →

Minor December 22, 2025

Atlas Portal Degradation

Detected by Pingoru: Dec 22, 2025, 03:03 PM UTC
Resolved: Dec 22, 2025, 04:26 PM UTC
Duration: 1h 23m

Affected: Web Portal

Timeline · 4 updates

investigating Dec 22, 2025, 03:03 PM UTC

We are currently investigating an issue with accessing the Atlas portal.
identified Dec 22, 2025, 03:22 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Dec 22, 2025, 03:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 22, 2025, 04:26 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AWS portal impairment.

Detected by Pingoru: Oct 20, 2025, 03:04 PM UTC
Resolved: Oct 21, 2025, 12:20 AM UTC
Duration: 9h 16m

Affected: Web Portal

Timeline · 3 updates

identified Oct 20, 2025, 03:04 PM UTC

We are currently aware of an incident in AWS causing degraded portal performance. AWS is working to correct their issues.
monitoring Oct 20, 2025, 10:04 PM UTC

AWS has implemented a fix and they are observing normal network traffic at this point. We will continue to monitor.
resolved Oct 21, 2025, 12:20 AM UTC

AWS has noted this incident as resolved.

Read the full incident report →