Whispir Outage History

We are currently experiencing a service outage impacting international SMS delivery. Our team is working closely with our suppliers to determine the cause and will provide updates as more information becomes available. If you need any help whilst we work through this problem. Please reach out to our support team at [email protected]

We have verified that not all international SMS delivery is impacted, and some use cases remain operational. We are continuing to actively work on resolving the issue with our suppliers and, in parallel, have initiated Business Continuity Plan (BCP) activation to support service recovery. We will continue to share updates as more information becomes available. If you require any assistance while we work through this issue, please contact our support team at [email protected].

We are currently experiencing a disruption affecting SMS delivery to multiple Australian Network Operators. This issue has been confirmed as originating at the Network Operator level and is impacting several carriers. Our teams are actively engaged with all downstream providers and are closely monitoring the situation. We will continue to share updates as more information becomes available. If you are experiencing delivery issues or require further assistance, please contact our support team at [email protected].

We’ve identified the root cause of the issue and are actively working on a solution. At this stage, the impact appears to be limited to specific customer use case scenarios. If you have any questions or concerns, please reach out to us at [email protected].

We’ve identified a critical event impacting all inbound communication channels and outbound messaging capabilities. As part of our recovery efforts, we will be conducting emergency maintenance, which will result in temporary downtime across our web portal, API, and SMPP-based services. We sincerely apologise for the unexpected disruption and appreciate your patience as our team works diligently to restore full service. If you experience any issues or require assistance, please don’t hesitate to contact our support team at [email protected]. Thank you for your understanding.

Our services in the AP1 region remain impacted. We sincerely apologise for the ongoing delay in service recovery. Our team is currently focused on restoration. Given the extended duration of the outage, we strongly encourage all customers to activate their disaster recovery (DR) plans while we continue working towards resolution. We will notify all affected customers as soon as services are restored. Please be assured that once recovery is complete, we will conduct a comprehensive investigation into the incident and share a detailed report with impacted customers. If you would like to discuss your options or require assistance with DR plan sequencing, please contact our support team at [email protected] or reach out to your Customer Success Manager.

We are currently experiencing delays in email delivery on the AP1 instance. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible. We will provide the next update within 1 hour or as soon as more information becomes available. We appreciate your patience and understanding.

API services have been restored at 12:36 AEST. We're still working on resolving the web portal issue and will keep you updated. Thank you for your patience and understanding as we work to restore full functionality.

We are continuing to work on a fix for this issue. We appreciate your patience and understanding.

We have become aware of an intermittent issue affecting our services in the Americas region (US). We have taken corrective actions to restore services, but we wanted to inform you about the fault that occurred. If you have any questions or concerns, please feel free to reach out to our team at [email protected].

Recently, we found an issue affecting the accuracy and performance of Message Reporting in the Platform. Our developers and engineering teams are actively working to resolve this quickly. Should you have any questions or concerns, please feel free to reach out to our team at [email protected].

As noted previously, we have identified delivery issues concerning Telstra-based numbers and handsets. We have escalated this matter to our partner provider for resolution and to gather further information regarding the situation. While we await additional details, please do not hesitate to contact our team at [email protected] if you have any concerns or questions.

We have identified the issue and confirmed that it affects a very limited number of previously created scheduled messages. This problem originates from an earlier code deployment. We are currently reaching out to the impacted customers and will implement a fix shortly to address these affected scheduled messages. Please note that all new scheduled messaging features operate as expected, and only a small subset of previously scheduled messages is currently affected.

A fix has been implemented in the US region. We will provide an update once it has been rolled out to the other regions.

A fix has been successfully implemented in the IT region. Our team is currently working on rolling out the fix to the other regions. We will provide you with further updates.

A fix has been successfully implemented in the AP region.

A fix has been successfully implemented in the AP1 region.

The issue has been identified and our technical teams are still investigating and working on to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]

Messages are currently being processed slowly. We apologize for any inconvenience this may have caused.

The issue has been identified and a fix is being implemented.