Whispir incident

AU - Issues discovered with message processing

Critical Resolved View vendor source →

Whispir experienced a critical incident on October 30, 2024 affecting Whispir API and Whispir Web Application Portal and 1 more component, lasting 5h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2024, 11:26 PM UTC
Resolved
Oct 31, 2024, 05:14 AM UTC
Duration
5h 47m
Detected by Pingoru
Oct 30, 2024, 11:26 PM UTC

Affected components

Whispir APIWhispir Web Application PortalSMSEmail

Update timeline

  1. investigating Oct 30, 2024, 11:26 PM UTC

    We are currently investigating the issue and will update you shortly on our progress. If you are affected by the issue, please contact our support team at [email protected].

  2. identified Oct 30, 2024, 11:54 PM UTC

    We have identified the issue and are taking measures to address the problem. During this period, messaging services may continue to be impacted until full-service recovery. If you are affected by the issue, please contact our support team at [email protected].

  3. identified Oct 31, 2024, 12:36 AM UTC

    We are currently performing emergency maintenance on the systems in Australia, which will affect message processing. We will notify you once services are restored to normal operation. In the meantime, if you have any urgent messaging needs, we recommend that you initiate your Business Continuity Processes. If you are affected by this issue or require assistance during this outage, please contact our support team at [email protected].

  4. identified Oct 31, 2024, 01:31 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Oct 31, 2024, 01:32 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Oct 31, 2024, 01:35 AM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Oct 31, 2024, 01:59 AM UTC

    We restored our messaging services about 15 minutes ago. We will continue to monitor our platform while we review today’s sequence of events. We want to advise that we are planning to conduct emergency maintenance tonight. Details of the maintenance activity will be communicated shortly.

  8. monitoring Oct 31, 2024, 01:59 AM UTC

    We are continuing to monitor for any further issues.

  9. resolved Oct 31, 2024, 05:14 AM UTC

    This incident has been resolved.