Whispir incident

AU - ISSUE with sending SMS in AU REGION

Minor Resolved View vendor source →

Whispir experienced a minor incident on October 7, 2024 affecting Whispir API and SMS and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 08:43 AM UTC
Resolved
Oct 07, 2024, 10:40 AM UTC
Duration
1h 56m
Detected by Pingoru
Oct 07, 2024, 08:43 AM UTC

Affected components

Whispir APISMSEmail

Update timeline

  1. investigating Oct 07, 2024, 08:43 AM UTC

    We’ve identified an issue affecting SMS delivery in the Australian region, and our response teams are actively investigating the cause. We're working diligently to resolve the situation as quickly as possible. Thank you for your understanding and patience.

  2. investigating Oct 07, 2024, 09:31 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 07, 2024, 09:33 AM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 07, 2024, 09:37 AM UTC

    Please know that we are continuing to investigate and identify the root cause of the issue

  5. monitoring Oct 07, 2024, 10:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 07, 2024, 10:40 AM UTC

    This incident has been resolved.