Whispir incident
Message Sending Issues in the Australian Region
Whispir experienced a major incident on October 8, 2024 affecting Whispir API and SMS and 1 more component, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2024, 04:08 AM UTC
We have identified an issue in sending messages in the AU instance. Our technical teams are working on this to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]
- investigating Oct 08, 2024, 04:09 AM UTC
We are continuing to investigate this issue.
- identified Oct 08, 2024, 06:03 AM UTC
The issue has been identified and our technical teams are still investigating and working on to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]
- identified Oct 08, 2024, 08:45 AM UTC
Messages are currently being processed slowly. We apologize for any inconvenience this may have caused.
- monitoring Oct 08, 2024, 08:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 08, 2024, 08:54 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 08, 2024, 09:06 AM UTC
We are pleased to inform you that our messaging services have been stabilised, and we will continue to closely monitor the situation to ensure consistent performance. To address the issues that caused recent disruptions, we will conduct emergency maintenance activities on our Australian infrastructure tonight from 8:00 PM to 11:00 PM AEST. These updates are crucial to prevent similar occurrences in the future and improve overall system reliability. Our services may experience minor interruptions during this maintenance window. We appreciate your understanding and patience as we diligently implement these improvements. For more information, see our status page. For anything else, please contact our support team at [email protected]
- resolved Oct 08, 2024, 10:51 AM UTC
We are pleased to inform you that the incident impacting SMS services in the AU region has been resolved. As of 19:54 AEST, SMS services have returned to normal operation. If you have any concerns regarding the status of SMS messages during the impacted period, please don't hesitate to email the details to our Support Team. We will be happy to assist you. We sincerely appreciate your understanding and patience throughout this time. Thank you again for your cooperation. Should you need further assistance, feel free to reach out to the Whispir Support Team at [email protected]