WebID Solutions Outage History

WebID Solutions is up right now

WebID Solutions had 11 outages in the last 2 years totaling 33h 9m of downtime — averaging 0.5 incidents per month.

There were 11 WebID Solutions outages since July 31, 2025 totaling 33h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.webid-solutions.de

Minor May 28, 2026

VideoID - Availability of web channel

Detected by Pingoru
May 28, 2026, 04:39 PM UTC
Resolved
May 28, 2026, 05:03 PM UTC
Duration
24m
Affected: VideoID
Timeline · 4 updates
  1. investigating May 28, 2026, 01:43 PM UTC

    We are currently experiencing limited availability of the web channel. Third-party applications that have integrated the WebID MobileSDK are not affected. Our team is investigating the issue with high priority.

  2. identified May 28, 2026, 04:46 PM UTC

    The root cause of the incident has been identified. Our service provider is working on a solution. We'll keep you updated.

  3. monitoring May 28, 2026, 04:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2026, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 18, 2026

Degraded performance - Namirial Signing Service

Detected by Pingoru
May 18, 2026, 09:44 AM UTC
Resolved
May 18, 2026, 10:11 AM UTC
Duration
26m
Affected: AccountIDSignIDSignID Direct
Timeline · 3 updates
  1. investigating May 18, 2026, 09:44 AM UTC

    Our TSP, Namirial, has informed us about degraded performance affecting document signing. All integration partners using Namirial Signing Service may be impacted. Namirial is currently working on the issue. We will keep you updated.

  2. investigating May 18, 2026, 10:10 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 18, 2026, 10:11 AM UTC

    The Problem has been solved

Read the full incident report →

Major February 11, 2026

Partial outage - AccountID

Detected by Pingoru
Feb 11, 2026, 12:37 PM UTC
Resolved
Feb 12, 2026, 01:19 PM UTC
Duration
1d
Affected: AccountID
Timeline · 4 updates
  1. investigating Feb 11, 2026, 12:37 PM UTC

    Our team is currently investigating some issues in the AccountID process . We will keep you informed about further steps and measures taken.

  2. identified Feb 11, 2026, 02:27 PM UTC

    All transactions can be completed regularly by the user. The confirmation of successful money transfer check is impacted. Confirmations will be delayed until the problem is solved. Transaction from the past days may have to identify through VideoID.

  3. monitoring Feb 12, 2026, 10:15 AM UTC

    The issue has been fixed. The WebID team continues to monitor the process.

  4. resolved Feb 12, 2026, 01:19 PM UTC

    Incident is resolved

Read the full incident report →

Major January 26, 2026

Production outage - biometric scan for automated products

Detected by Pingoru
Jan 26, 2026, 09:46 AM UTC
Resolved
Jan 26, 2026, 10:06 AM UTC
Duration
19m
Affected: AccountIDAutoID
Timeline · 3 updates
  1. identified Jan 26, 2026, 09:46 AM UTC

    We have identified an issue with the biometric scan for our automated product. Due to a certificate change performed by our service provider, any requests to perform biometric checks are currently failing. We are working on a solution for this issue.

  2. monitoring Jan 26, 2026, 09:53 AM UTC

    A fix has been applied and biometric scan is working again. We are currently monitoring our systems.

  3. resolved Jan 26, 2026, 10:06 AM UTC

    Implemented fix is working. The issue has been resolved. All automated products using biometric scan are working again.

Read the full incident report →

Critical November 19, 2025

Staging unavailable

Detected by Pingoru
Nov 19, 2025, 07:44 AM UTC
Resolved
Nov 19, 2025, 07:54 AM UTC
Duration
10m
Affected: Test System
Timeline · 2 updates
  1. investigating Nov 19, 2025, 07:44 AM UTC

    Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.

  2. resolved Nov 19, 2025, 07:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 6, 2025

Database cluster outage

Detected by Pingoru
Oct 06, 2025, 07:41 AM UTC
Resolved
Oct 06, 2025, 11:13 AM UTC
Duration
3h 31m
Affected: AccountIDAutoIDavsIDeIDSignIDSignID DirectTrueIDVideoIDVisualID
Timeline · 6 updates
  1. investigating Oct 06, 2025, 07:59 AM UTC

    We are currently investigating this issue.

  2. identified Oct 06, 2025, 08:14 AM UTC

    We have identified the issue.

  3. identified Oct 06, 2025, 08:40 AM UTC

    Database cluster is currently being restarted.

  4. identified Oct 06, 2025, 08:46 AM UTC

    Database cluster restarted. We are currently monitoring the situation to ensure correct operation.

  5. monitoring Oct 06, 2025, 08:48 AM UTC

    We are still monitoring the situation to ensure correct operation.

  6. resolved Oct 06, 2025, 11:13 AM UTC

    The database cluster returned to normal operation at 10:48 a.m. The issue is resolved. We’re sorry for any inconvenience.

Read the full incident report →

Minor September 29, 2025

Degraded performance - Video quality at VSC Solingen site

Detected by Pingoru
Sep 29, 2025, 06:34 AM UTC
Resolved
Sep 29, 2025, 08:47 AM UTC
Duration
2h 12m
Affected: VideoID
Timeline · 4 updates
  1. investigating Sep 29, 2025, 07:24 AM UTC

    Our team is currently investigating some isolated video quality performance issues at VSC Solingen site. We will keep you informed about further steps and measures taken.

  2. identified Sep 29, 2025, 08:51 AM UTC

    We have identified the issue and started to fix it.

  3. monitoring Sep 29, 2025, 09:08 AM UTC

    During the issue, high usage of our redundant network lines by the WebID QM team temporarily caused reduced bandwidth for video calls, resulting in decreased video quality for some isolated calls. The issue was resolved by canceling requests from individual QM computers. Performance returned to normal.

  4. resolved Sep 29, 2025, 09:10 AM UTC

    The issue is resolved. We’re sorry for any inconvenience.

Read the full incident report →

Minor September 22, 2025

Degraded performance - Video Call centers

Detected by Pingoru
Sep 22, 2025, 08:10 AM UTC
Resolved
Sep 22, 2025, 09:21 AM UTC
Duration
1h 11m
Affected: VideoID
Timeline · 3 updates
  1. investigating Sep 22, 2025, 08:10 AM UTC

    We have noticed degraded performance for our WebID video call centers. We are currently investigating the issue.

  2. monitoring Sep 22, 2025, 08:32 AM UTC

    A fix has been applied. The video call centers are currently working at normal performance again. We are monitoring the systems.

  3. resolved Sep 22, 2025, 09:21 AM UTC

    Issue has been resolved.

Read the full incident report →

Notice September 1, 2025

Minor Service Interruption – VideoID

Detected by Pingoru
Sep 01, 2025, 05:15 AM UTC
Resolved
Sep 01, 2025, 05:15 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 01, 2025, 05:46 AM UTC

    Between 07:00 and 07:15 (CEST), VideoID operations experienced a partial disruption due to an ACD server service issue affecting queue visibility. The service was restarted and normal operations were fully restored. The impact was limited to a small number of agents, while the majority of agents continued operating as expected and identifications were successfully processed throughout the entire period.

Read the full incident report →

Notice August 4, 2025

Major power outage call center Solingen

Detected by Pingoru
Aug 04, 2025, 12:00 PM UTC
Resolved
Aug 04, 2025, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 04, 2025, 12:19 PM UTC

    Due to a major local power outage in Solingen, the WebID VideoID call center had to swap to UPS support. Power outage started at 14:00 CEST and power was completely restored at 14:10 CEST. Due to the UPS support, no interruption to the WebID VideoID call center occured.

Read the full incident report →

Minor July 31, 2025

Partial outage

Detected by Pingoru
Jul 31, 2025, 02:49 PM UTC
Resolved
Jul 31, 2025, 02:59 PM UTC
Duration
10m
Affected: AccountIDAutoIDavsIDeIDSignIDSignID DirectTrueIDVideoIDVisualID
Timeline · 2 updates
  1. monitoring Jul 31, 2025, 02:49 PM UTC

    Our team has identified an issue on one of our servers. Steps have been taken to fix the problem. All services are currently running. Team is monitoring the situation

  2. resolved Jul 31, 2025, 02:59 PM UTC

    Incident was resolved. All services are up-and-running.

Read the full incident report →