Voyado incident

[Engage] Delays in SMS Delivery Statistics and Possible SMS Delivery Delays

Minor Resolved View vendor source →

Voyado experienced a minor incident on August 10, 2025 affecting Messaging, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2025, 12:01 PM UTC
Resolved
Aug 10, 2025, 04:46 PM UTC
Duration
4h 45m
Detected by Pingoru
Aug 10, 2025, 12:01 PM UTC

Affected components

Messaging

Update timeline

  1. identified Aug 10, 2025, 12:01 PM UTC

    We have identified delays in delivery statistics affecting a subset of our customers since 10.19 today. According to our SMS provider, delays in SMS deliveries may also be experienced. The disruption is due to an ongoing incident at one of our SMS providers. You can follow the provider’s status here: https://status.sinch.com/

  2. monitoring Aug 10, 2025, 01:09 PM UTC

    Our SMS provider has implemented a fix, and we have since observed that the delay in delivery statistics for sendouts is resolving.

  3. resolved Aug 10, 2025, 04:46 PM UTC

    This incident has been resolved.