Voyado incident
Engage - issues with registration forms redirection not working
Voyado experienced a major incident on June 2, 2026 affecting Other, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 01:44 PM UTC
We are seeing issues with short-URLs in reg forms not redirecting properly. This is being investigated.
- investigating Jun 02, 2026, 02:00 PM UTC
The issue is limited to links to registration forms sent via SMS.
- identified Jun 02, 2026, 02:32 PM UTC
The issue has been identified and a fix is currently being tested before hotfix can be deployed.
- monitoring Jun 02, 2026, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2026, 04:17 PM UTC
This incident has been resolved.
- postmortem Jun 15, 2026, 07:37 AM UTC
### **Summary** On 2 June 2026, we identified an issue where short links used in SMS campaigns did not redirect users to the intended destination. Instead, recipients were redirected to the login screen. The issue was resolved the same day. ### **Customer impact** The issue affected customers using short links in SMS campaigns, including links to registration forms and mobile swipes. The impact period was approximately 15:40–18:17 CEST. ### **Root cause** A code change introduced in the release on 2 June changed how short link redirects were handled. As a result, some SMS short links redirected to the login screen instead of the intended page. ### **Mitigation** A hotfix was developed, verified, and deployed to production. The fix was confirmed working in production before the incident was marked as resolved. ### **Next steps** We have updated the relevant test coverage and will continue improving end-to-end testing for features using short links.