Voyado incident

[Engage] Issues with displaying Design Studio messages

Critical Resolved View vendor source →

Voyado experienced a critical incident on May 22, 2026 affecting Messaging, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 09:28 AM UTC
Resolved
May 22, 2026, 12:45 PM UTC
Duration
3h 17m
Detected by Pingoru
May 22, 2026, 09:28 AM UTC

Affected components

Messaging

Update timeline

  1. investigating May 22, 2026, 09:28 AM UTC

    We are currently investigating an issue with displaying Design Studio messages. At this stage, information is limited, further updates will be shared as soon as possible.

  2. identified May 22, 2026, 09:50 AM UTC

    We have identified the issue and are preparing a hotfix.

  3. identified May 22, 2026, 10:02 AM UTC

    We are currently experiencing issues affecting the display and creation of messages in Design Studio. Sending messages is not impacted.

  4. monitoring May 22, 2026, 10:40 AM UTC

    A fix has been implemented and is working. We are monitoring for now.

  5. resolved May 22, 2026, 12:45 PM UTC

    The system has been stable since the fix earlier today. Post mortem will be performed and an incident report will be added.