Voyado incident

[Elevate] Duplicate facet value might be shown when selecting a translated facet value

Minor Resolved View vendor source →

Voyado experienced a minor incident on September 16, 2026 affecting API, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 02:29 PM UTC
Resolved
Sep 16, 2026, 04:23 PM UTC
Duration
1h 53m
Detected by Pingoru
Sep 16, 2026, 02:29 PM UTC

Affected components

API

Update timeline

  1. investigating Sep 16, 2026, 02:56 PM UTC

    When a shopper selects a facet value that has a translated label. The response may contain that value twice; once with the correct product count and once marked as selected with a count of 0. Filtering itself works correctly and the correct products are returned. The impact is limited to how the facet value list is presented, which can cause the value to appear duplicated, or not highlighted as selected in your storefront UI. Facet values without translations are not affected.

  2. resolved Sep 16, 2026, 05:35 PM UTC

    This incident has been resolved